HVAC Technician

The Service Technician II is responsible for performing independent HVAC service, diagnostics, maintenance, and repair work in residential and light commercial settings. This role requires solid technical competence, strong customer communication, accurate documentation, and the ability to manage service calls without direct supervision. Technician II is expected to resolve the majority of service calls independently and escape only complex or unusual issues. Key Responsibilities Field Service & Diagnostics Independently diagnose HVAC system issues Perform repairs, replacements, and maintenance Identify root causes, not just symptoms Verify system operation before leaving site Manage multiple service calls efficiently Customer Interaction Communicate findings clearly and professionally Explain repair options and recommendations Set appropriate expectations on timing and cost Maintain a professional demeanor at all times Represent the company positively in the field Accurately document diagnostics and repairs Properly code work orders and invoices Document recommendations and deferred repairs Ensure documentation supports billing and warranty Equipment, Tools & Vehicle Maintain organized tools and truck stock (maintenance) Identify needed parts and materials Report vehicle (Keith/Davy) or tool issues promptly (FS) Maintain cleanliness and readiness of service vehicle Team Support Assist Technician I when assigned Provide basic coaching and guidance Communicate effectively with dispatch and leadership Support department goals and standards Technical Expectations Strong understanding of HVAC systems Ability to read wiring diagrams Basic refrigerant diagnostics and charging Electrical troubleshooting fundamentals Ability to work independently in the field Reporting Structure Reports to: Service Technician III (if available) or Field Superintendent May supervise: Service Technician I (on assigned calls) #J-18808-Ljbffr