Host & Server Assistant Hybrid

Job Description

Job Description

CABOT

The Cabot Collection is a luxury developer of exceptional golf destinations. Its portfolio of world-class getaways includes the award-winning Cabot Cape Breton in Nova Scotia; Cabot Saint Lucia on the northern tip of Saint Lucia; Cabot Citrus Farms in Central West Florida; Cabot Highlands in Inverness, Scotland; Cabot Revelstoke in British Columbia; and Cabot Bordeaux in the southwest of France. Cabot continues to build upon a legacy of excellence in luxury resort and residential offerings across each unique property, where owners and guests have access to a well-rounded suite of destination-specific experiences and an unparalleled quality of service.

CABOT CITRUS FARMS

Located in the central-west region of Florida, aptly known as the Nature Coast, Cabot Citrus Farms is set across 1,200 acres of pristine natural beauty. The landscape is marked by dramatic elevation changes, rolling hills, sandy soil, and a canopy of sand pines, palmetto trees, and century-old moss-covered oaks. The destination features 56 holes of golf, including two regulation-length courses, Karoo and Roost, a 9-hole course called The Squeeze, and an 11-hole par-3 course named The Wedge. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated dining, a full range of off-course adventures, and various outdoor trails, embodying a reimagined vision for Florida golf and active wellness.

Position Overview

As a Host/Server Assistant, you will be the first point of contact for guests, providing a warm and welcoming atmosphere from the moment they arrive. Your primary responsibility is to greet and seat guests, manage reservations, and ensure that guests are seated in a timely and efficient manner. You will work closely with the waitstaff and management to ensure smooth operations, communicate guest preferences, and address any inquiries or special requests. The Host is an essential part of creating a positive first impression and ensuring that guests have a pleasant and enjoyable experience from start to finish — staying proactive, supportive, and ready to pitch in across multiple areas.

Key Responsibilities

• Greet and welcome guests as they arrive at the restaurant or venue.
• Manage reservations and walk-ins, ensuring that guests are seated promptly.
• Answer the phone and respond to guest inquiries, including booking reservations and providing information about the menu and restaurant services.
• Communicate with the kitchen and waitstaff to ensure smooth flow and seating arrangements.
• Maintain a clean and organized front-of-house area, including the host stand and waiting area.
• Handle guest concerns or requests and ensure they are addressed in a timely and professional manner.
• Ensure guests are comfortable while waiting for a table, offering menus or drinks when appropriate.
• Monitor the dining room and assist with guest seating, taking note of any special preferences or needs.
• Uphold restaurant policies, including guest safety and health regulations.
• Assist in maintaining cleanliness and organization of dining areas and bathrooms.
• Run food from the kitchen to tables quickly and efficiently.
• Accurately place dishes using seat numbers to maintain service precision.
• Communicate clearly with servers and kitchen staff to ensure orders are delivered as intended
• Assist with pre-bussing and clearing plates between courses.
• Reset tables promptly and to Grange Hall presentation standards.
• Refill water and assist with general guest needs when appropriate.
• Assist bartenders by bar backing— restocking ice, juices, glassware, supplies, etc.
• Retrieve items from storage or our cargo unit upon request.

Qualifications

• High school diploma and/or experience in a related field preferred. 
• Experience with information systems and inventory management. 
• Friendly, professional, and customer-focused attitude.
• Previous customer service or host experience is an asset.
• Strong interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent time management and organizational skills.
• Ability to handle stressful situations with composure and professionalism.
• Knowledge of basic restaurant operations and etiquette is beneficial.
• Ability to maintain a positive and approachable demeanor at all times.

Work Conditions

• Work in varying environmental conditions such as heat, cold, rain, and wind.
• Ability to work nights, weekends, and holidays as needed.
• Communicate verbally with staff members and customers with/without the use of two-way radios. 
• Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, etc. 
• Capability to lift and carry up to 50 pounds.

Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more!

Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!