STR MGMT/BEER-WINE-LIQR DEPT LEADER

Job Title

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates by communicating company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about; inform customers of specials.
• Partner with store management to create and execute a business plan to achieve desired results.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 21 years of age
• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired

• High school diploma or equivalent
• Management experience
• Beer/Wine/Liquor experience
• Familiar with industry terms and processes
• Retail experience
• Knowledge of product and industry trends in specialty wines and beers: imported and domestic varieties, the flavor profiles and how they are made
• Second language: speaking, reading and/or writing