Registration Representative

Join Our Team at Stillwater MedicalRegistration is looking for a new member to join their team at Stillwater Medical-Blackwell and Perry. Key attributes we need in this role:Positive attitude - always willing to lend a hand when neededFlexible team player who is committed, accountable and ready to learnIndividuals who like fast-paced and ever changing working environmentsWhy choose Stillwater Medical?Supportive leadersCompetitive wagesModern Healthcare's Best Places to Work - since 2012World's Best HospitalsDetails:Part-time, 28 hours a weekFriday 8:30a - 5:30p in PerrySaturday and Sunday, 6a-4p in BlackwellOpportunity to pick up additional hours as schedule requires/staff coverageLocated in Blackwell with possible coverage needs in Perry and StillwaterJob SummaryRegisters inpatients and outpatients and performs the pre-service data requirements efficiently and accurately by entering the required information into the Stillwater Medical Patient System. Uses good customer skills when conversing with patients, both face-to-face and over the phone and presents a professional image of Stillwater Medical. Provides and explains all required documents to the patient and answers their questions. Informs of, and/or collects pre-payments from patients, and provides appropriate payment options, including financing options and applications for financial assistance. Acts as backup to Switchboard Operations and PAS ED Intake Clerk if working in the ED. Uses initiative to maintain the registrar's administrative responsibilities, and to solve registration-related problems. Works collaboratively to ensure that all areas of the PAS department have coverage. Supports the resolution of PAS and other department staff problems as they occur. Keeps ancillary departments, and inpatient floor staff, informed of problems, delays, and other situations that could impact the delivery of efficient, competent, and compassionate care. Supports new employee training efforts. Keeps registration team leader, supervisor, manager, and/or PAS director informed of patient complaints and other situations requiring attention. Participates in performance improvement and CQI activities.QualificationsHigh School graduate or equivalentAbility to communicate effectively, both verbally and in writingExcellent customer service skills.Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy).Basic computer knowledgeAbility to type 40 wpmPrevious experience in a medical environment a plusCompletion of assigned training modules of the Healthcare Revenue Cycle within 90 days.Physical RequirementsAble to speak clearly and distinctly with staff, patients, and families.Able to hear, or adequate hearing with corrections, to converse with others on the phone.Able to stand/walk for extended periods of time throughout the work schedule, with some lifting and bending.Demonstrates adequate vision, or correctable with glasses/contacts, to prepare and read documents accurately.Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.Possess fine motor skills and hand-eye coordination to manage office equipment.