Ticket Seller Supervisor

Part-Time Window Staff

Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of event types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This is a part-time opportunity.

Essential Duties and Responsibilities

• Act as liaison between frontline window staff and full-time Ticket Operations staff
• Independently and accurately troubleshoot and resolve guest issues
• Responsible for ticket office opening and closing procedures
• Provide all guests a positive first impression by offering World-Class Plus Service
• Greet guests in a polite, professional, and friendly manner
• Courteous, helpful demeanor when answering phones
• Maintain composure when interacting with all guests
• Ensure guests' needs are met by providing accurate information regarding directions, arena information, event details, etc.
• Facilitate ticket sales and distribution transactions
• Obtain and use general knowledge of Ticketmaster ticketing system
• Obtain general knowledge of ticket selling platform and mobile ticket platform
• Troubleshoot any ticketing matters
• Assist guests in selecting seating for events
• Accurately organize and distribute Will Call tickets to guests
• Willingness to assist with various Ticket Operations items and/or projects as necessary
• Perform other related duties as assigned

Qualifications

• Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required
• Minimum of one year of guest service experience
• Comply with VSG company policy of background checks
• Maintain an energetic, pleasant, and neat professional appearance
• Must be polite, friendly and possess exceptional customer relations skills
• Punctual, dependable, and excellent work attendance required
• Ability to relate with a diverse customer background
• Adaptable to work independently or in a team environment
• Ability to multitask and work well under pressure
• Ability to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James Stadium

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
• Must be able to communicate clearly and concisely in the English language
• Ability to work in areas that can become crowded with equipment and/or people
• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
• Ability to work in loud environments
• Ability to lift and carry up to 25lbs
• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
• Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.