Catering Operations Manager - Boston, MA

Catering Operations Manager - Boston, MAThe Catering Operations Manager will lead the flawless execution of sophisticated on and off-premise events for a premier conference center operation in Boston, MA. This highly visible role is responsible for delivering exceptional, white-glove hospitality experiences while ensuring every event reflects the highest standards of service, quality, and attention to detail.The ideal candidate is an organized, client-focused hospitality professional with a proven ability to manage multiple high-profile events simultaneously. Success in this role requires outstanding communication, meticulous planning, and seamless coordination across culinary, operations, vendors, and client stakeholders. You will build trusted client relationships, anticipate needs, and deliver memorable event experiences through exceptional presentation, operational excellence, and a polished, hospitality-driven approach. Additionally, you will be expected to have excellent client skills in presentation and marketing ability.Key Responsibilities:Consults clients as to scope, expectations, setting, menu, collateral, and entertainment to have a successful and appropriate event within the client's budgetPlans menus in consultation with the clients and chefsNegotiates individual vendor contractsDelegates to, and ensures that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event ManagerRecruits, interviews, selects, and trains permanent and casual staffOrganizes, leads and motivates the catering teamPlans staff and event schedulesMaintains and develops accurate financial and administrative recordsServes as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan eventsAssesses contract requirements and ensures satisfaction with the services deliveredPerforms final review and assessment of catering events to determine if they meet performance and quality standardsResolves customer concerns and ensures timely customer paymentPreferred Qualifications:3-5 years of experience in a hospitality management environment (preferably in an off-premise catering environment)Hands-on experience supporting catering events in a high-volume settingDemonstrated ability to lead in a client-focused, hospitality-driven environment with an entrepreneurial mindset and a proven track record of driving business growth, operational excellence, and long-term client partnerships.Operationally savvy industry professional with demonstrated leadership in managing people, events, and the overall guest experienceStrong organization, time management, and team motivation skills are essential for success in this roleAbility to work independently with little direct supervisionAbility to communicate effectively (verbal and written) with clients, senior management, and WPC support staffAbility to respond effectively to continuously changing demandsDemonstrated experience in budgeting, P&L, labor and sales forecasting and reportingEffective use of discretion to problem solve in a fast-paced environmentExcellent negotiating skillsAbility to establish credibility with senior culinary professionalsHuman Resource experience including hiring, training, mentoring and developmentRestaurant Associates is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Certain positions may require Florida Level 2 background screening. Details: at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveApplications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ID: 1571364