Clinical Quality & Outreach Coordinator (Lead Medical Assistant)

Medical Assistant Leadership & Support

Provide leadership and guidance to Medical Assistants

Support daily clinical workflow and assist MAs when needed

Train and onboard new Medical Assistants

Ensure proper patient intake procedures are followed

Maintain consistent room preparation standards

Assist with clinical supply management

Serve as a point of contact for MA questions during the day

Foster a positive and collaborative team environment

Clinical Quality Assurance

Monitor provider documentation completion

Track incomplete or unsigned clinical notes

Ensure notes are completed within required timeframes

Review charts for missing documentation

Coordinate with providers and billing staff when corrections are required

Support clinical quality improvement initiatives and compliance processes

Provider Support

Prepare charts for upcoming visits

Verify that labs, imaging, and referrals are available

Track follow-ups for patient care tasks

Ensure documentation is completed before billing

Support providers in maintaining efficient workflows

Clinical Program Coordination

Support preventive care initiatives

Track patient lists for care programs

Coordinate follow-ups and patient outreach

Monitor participation in clinical programs

Maintain program documentation requirements

Community Outreach & Public Relations

Assist with outreach to referral sources

Build relationships with community partners

Support community events and educational initiatives

Track referral sources and outreach opportunities

Assist with patient engagement activities

Marketing Support

Assist with social media coordination

Help collect patient testimonials

Support marketing campaigns and patient education efforts

Assist with promotional or community events

Support patient engagement initiatives

Process Improvement & Projects

Identify workflow improvement opportunities

Assist with clinical protocol development

Participate in implementing new processes

Support operational projects assigned by leadership

Required Qualifications

Certified Medical Assistant (or equivalent clinical experience)

Minimum 12 years of clinical experience preferred

Strong understanding of clinical workflow and patient intake procedures

Strong organizational and communication skills

Ability to collaborate with clinical and administrative teams

Comfortable learning new systems and workflows

Professional attitude and commitment to quality patient care

Preferred Qualifications

Leadership or training experience

Experience with Electronic Health Records (EHR)

Interest in healthcare operations or quality improvement

Bilingual (Spanish preferred)

Skills & Competencies

Leadership and teamwork

Strong attention to detail

Communication and interpersonal skills

Organization and time management

Problem-solving ability

Adaptability in a growing healthcare environment

This position operates in a clinical office setting and works closely with providers, medical assistants, administrative staff, and patients to ensure high-quality care delivery.

About Med-Care Providers

Med-Care Providers is seeking a Clinical Quality & Outreach Coordinator (Lead Medical Assistant) to support clinical operations, improve quality of care, and assist with community outreach initiatives.

This leadership-level Medical Assistant role is responsible for supporting clinical workflow, ensuring documentation compliance, assisting providers, and contributing to the organization's growth and patient engagement initiatives. The position collaborates closely with providers, medical assistants, and administrative staff to maintain a high-quality patient experience and efficient clinical operations.