Collections Specialist

Job Description

Job Description

We are looking for a part time Collections Specialist to support accounts receivable operations for a manufacturing business in Islandia, New York. This role focuses on reducing outstanding balances, maintaining accurate account records, and working with customers and internal teams to resolve billing issues efficiently. The ideal candidate brings strong experience in collections and account reconciliation, along with a practical understanding of credit-related processes and accounting systems.

Responsibilities:

• Oversee open receivables for multiple business entities and take timely action to address overdue customer balances.

• Contact customers regularly by phone and email to secure payment commitments and follow through on past-due accounts.

• Analyze unresolved account items such as credits, returns, deductions, short payments, and other variances to determine the cause and next steps.

• Keep thorough and current records of collection efforts, customer interactions, and account updates within company systems.

• Review aging reports to identify priority accounts and organize daily collection activity based on risk and payment status.

• Partner with internal departments and external customers to research discrepancies and bring outstanding invoices to resolution.

• Prepare or coordinate account credits, adjustments, and related documentation when corrections are needed.

• Raise unresolved or severely delinquent accounts for further review when standard collection efforts do not produce results.

• Provide additional support on accounting and receivables-related tasks as business needs require.

• At least 2 years of hands-on experience using NetSuite.
• At least 2 years of experience working with QuickBooks Desktop.
• Prior background in accounts receivable, collections, bookkeeping, or a comparable accounting-focused position.
• Strong knowledge of aging analysis, account reconciliation, credits, returns, deductions, and payment issue resolution.
• Ability to manage both commercial and consumer collections activities with professionalism and consistency.
• Solid understanding of billing and collection workflows, including follow-up practices and documentation standards.