Call Center Representative

Call Center Representative Location: Cookeville, TN Pay: $20/hour Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-6:00 PM Position Type: Full-Time, On-Site Make a Difference, One Call at a Time Are you passionate about helping people and delivering exceptional service? TENCU is looking for a friendly, energetic, and solution-focused Call Center Representative to join our growing team at our Cookeville branch. You'll be the trusted voice our members rely on, helping them navigate their financial needs while creating positive experiences with every interaction. Whether you're building a career in financial services or bringing strong customer service experience to a new industry, we'd love to meet you! Why TENCU? At TENCU, our core values drive everything we do: Member-Centric, Integrity, and Innovation. We work hard, support one another, and celebrate successes along the way. If you're looking for a workplace that values collaboration, creativity, and professional growth, you'll fit right in. What You'll Do Deliver outstanding service by phone and email Assist members with account maintenance and transactions Answer questions about products and services Process consumer loan applications accurately and efficiently Resolve member concerns and strive for first-call resolution Build strong relationships through every interaction What We Offer Competitive Pay Employer-Paid Medical, Dental & Vision Insurance, Generous 7% 401(k) Contribution, 11 Paid Holidays, Career Growth & Development Opportunities, and a Supportive Team Environment What We're Looking For High school diploma or equivalent At least 1 year of customer service experience Call center or financial institution experience preferred Bilingual (English/Spanish) skills are a plus Strong communication and multitasking abilities Professional and positive phone presence Desire to help others and provide excellent service Ready to Grow with Us? Join a credit union that invests in its employees, serves its members with purpose, and makes work enjoyable. TEN Credit Union is an Equal Opportunity Employer. Position open to local Tennessee candidates only. #J-18808-Ljbffr TENCU