Front Desk Administrator

Job Description

Job Description

We are actively seeking an Administrative Assistant to join our growing team! The Administrative Assistant works with the staff and doctors to keep the office running smoothly and efficiently. This includes handling calls, scheduling exams, checking patients in and out, verifying insurances, updating contact information at each visit, and assisting with referrals.

Responsibilities:

• Handle calls to the practice.
• Greet patients on a regular basis and provide excellent patient care; check patients in and out.
• Greet business associates and others who visit the office.
• Schedule patient’s appointments; actively work to reschedule as openings are established.
• Contact patients to confirm appointments.
• Assisting patients with prescreening.
• Assist with referrals.
• Acquire medical history and chief complaint of patient.
• Prepare patient record and ensure confidentiality of all records.
• Update contact information at each visit.
• Track and report daily scheduling metrics.
• Maintain patient records in billing/scheduling system.
• Perform simple bookkeeping such as collecting all patient balances and co-pays and post accurately. 

• Verify insurance information.
• Assure waiting and office area is clean, neat and organized.
• Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, and entering extensive data in the office's computer system.
• As needed, assist patients with the selection and dispensing of frames and lenses, and assist patients with contact lens education, pricing, purchasing.

Physical Demands:

• This position is performed in an office environment and requires periods of sitting or standing that may last one hour or longer.
• Physical requirements may include the need to occasionally lift up to twenty-five pounds.
• Job pressures are high for meeting deadlines, working on multiple tasks at one time, and frequent interruptions.
• Occupational requirements for this position include the ability to see, hear, and speak clearly and distinctly.
• The mental ability required is high for reasoning, reading, remembering, writing, and speaking.
• This position requires the ability to work extended or unusual hours to meet the occasional needs of the practice or in an emergency situation.
• This position requires maintaining a cleanliness environment which requires bathroom cleaning, mopping/vacuuming, disinfecting, and tidying up the office.

Our practice is an optometry office that focuses on eye health and fashion! We have been in business for 17 years and have wonderful relationships with our patients. We expect the best from our staff in exchange for the support of a family owned business and numerous opportunities to grow in the field of optometry. We are looking for a bubbly personality ready to take on new challenges!

Company Description

Our practice is an optometry office that focuses on eye health and fashion! We have been in business for 17 years and have wonderful relationships with our patients. We expect the best from our staff in exchange for the support of a family owned business and numerous opportunities to grow in the field of optometry. We are looking for a bubbly personality ready to take on new challenges!