Senior Perinatal Patient Services & Scheduling Specialist

Nemours Children’s Hospital is seeking a TEMP Patient Services Specialist Sr. (FULL-TIME), to join our team in Lakeland, Florida. The Patient Services Specialist Sr is responsible forperforming as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members. Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor. Customer Service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately. Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices. Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals. Scheduling: Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally, rescheduling cancellations and appropriately documenting correct cancellation reason. Communication: daily triage and management of electronic communication (Outlook, RightFax, EPIC in-basket, Xtend) daily. Includes all Lakeland Regional Health systems (Cerner, Intranet, Rightfax) Other: Ability to cross cover in other areas such as Intake, Check-out and Reception. Refer patients to vinancial counselor as appropriate. Keep areast of all insurance and system changes/updates. All other duties as assigned by supervisor. Requirements Must have a High School Diploma. Minimum (1) one year of experience. Medical Office and/or Call Center experience required. #LI-MW1 #J-18808-Ljbffr