Service Coord Tier 2

Home is the foundation for everything in life. Since 1971 our model has been about supporting residents in finding stability and achieving their goals. Its why were more than housingwe combine quality affordable homes with our on-site Advantage Servicesbecause we believe that all people can thrive with the right support and opportunities. Today over 13000 peoplefamilies seniors veterans and people with disabilities and other barrierscall a CommonBond community home. Our core values are Respect Integrity Partnership InnovationandExcellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you please consider joining our team.

Why CommonBond Communities

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance Dental Vision PTO Sick Time Floating Holiday Employer matching 401(k) STD/ LTD Life insurance and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range:

CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 2 position at Marketplace Crossing . The Service Coordinator II will be responsible for providing independent service coordination for residents including those in permanent supportive housing when assigned as well as promoting community building and engagement. This role emphasizes motivational interviewing person-centered planning compliance adherence budget stewardship and contributes subject-matter expertise to the team.

Provides comprehensive person-centered coordination services for residents

Conduct thorough strengths-based assessments; develop and drive resident-centered asset-based service plans using motivational interviewing.

Respond to resident crises independently with consultation as needed; coordinate warm handoffs to clinical or emergency services.

Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement when assigned.

Implement integrated housing and services model with 3 party property management partners

Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.

Coordinate multi-party case conferences for complex tenancy issues.

Empower Residents Across Community Engagement continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Works as an effective team member

• Operates with moderate autonomy; independently prioritizes caseload escalates risk appropriately and adheres to program standards.
• Influences site-level practices through compliance budget stewardship and program co-design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem-solving and constructive conflict resolution with internal/external partners.

Maintains timely accurate complete and secure resident records

• Maintain timely complete records in ETO; uphold Housing Support/GRH program compliance (as applicable).
• Follow organizational policies for expense management and site-level budget tracking/reporting.
• Contribute to continuous improvement of documentation practices and data quality.

Maintains communication flow and functions as a team leader

Follows through with own job responsibilities and assignments

Engages in constructive problem solving and conflict resolution

Provides information needed by other team members in a timely and effective manner

Gives and receives feedback to and from supervisor and other team members

Utilize Microsoft 365 tools including Teams and Outlook for written communication within the team.

Minimum Requirements

Minimum 2 years demonstrated experience working within diverse communities which include people of various ages gender sexual orientations national origins income levels ability levels religious affiliations races and languages.

Knowledge of community resources and service networks.

Excellent interpersonal verbal and written communication skills.

Ability to work well in a collaborative team environment with both internal and external partners.

Ability to network and develop community partnerships

Experience using MS Office 365 and other software programs.

Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

Bachelors degree in social work or related field OR at 2 - 4 years of work experience in a related field.

Licensed mental health professional or social worker.

Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.

Knowledge of affordable housing programs.

Multilingual.

Physical Requirements

Ability to sit for extended periods of time.

Ability to lift carry push and/or pull up to 50 lbs.

Ability to file documents.

Ability to enter data into a computer.

Ability to interact verbally with internal and external audiences.

Other Requirements

Must be willing and able to travel between sites.

This job description is intended to provide information essential to understanding the scope of the Service Coordinator II position. It is not an exhaustive list of skills duties responsibilities or working conditions associated with the position.