Case Manager (Service Coordinator)

Job Category : Coordination of Community Service (CCS) Requisition Number : CASEM005014 Posted : May 29, 2026 Full-Time Locations Gaithersburg, MD, USA Travel Required : Yes Description Looking for a job working in your community and advocating for those underserved individuals? Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community – people who LOVE what they do and who are ready to finally be taken care of to the same degree that they care for others! Why should you want to work with us? We offer competitive pay, with a base salary range of $63,107-$78,264 , determined based on education, relevant case management experience and relevant certifications We reimburse for all travel and offer a quarterly bonus potential Generous Team Member Referral Program Excellent benefits, including a tuition reimbursement program, a student loan repayment program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay Extensive paid training and employer-provided laptop and cell phone Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights. Position Summary Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary objectives of this position include: Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders. Routinely explore options, areas of interest and preferences and growth opportunities for each person served. Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided. Meet state-mandated requirements for all duties of the Service Coordinator role. Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities. Ensure that the services provided meet state-mandated standards. SCI Team Member Expectations All SCI Team Members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. Follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintain compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and foster a culture that values diversity. Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined. Provide education to individuals and their families Provide education on how to coordinate and advocate for services Encourage individuals to empower themselves and achieve optimal level of independence Educate individuals on the principles of self-determination Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA. Meet with individuals and/or family to obtain information Obtain relevant information and supporting documentationComplete a Comprehensive Assessment (CA)Plan for, and update Person Centered Plans (PCPs) Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services. Engage in person-centered planning process with individuals Develop and write the PCPs in collaboration with the individual Conduct PCP preparations with the individual Write the Self-Directed Plan Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual’s PCPs, and share resources with other team members. Travel to meet with support staff Provide information, make referrals, and assist individuals Assist individuals with transitioning Complete required paperwork and follow up for waivers Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community Identify services and collaborate with providers to support those with forensic involvement Monitor Person Centered Plans (PCP) and conduct follow-up activities. Conduct on-site visits to observe individuals Conduct timely visits and contacts as defined in regulationsObtain information regarding individuals’ progress toward goalsSubmit the Recertification of Need (RECON)Identify new medical and health services, and other individual needsSubmit recommendations for new DDA priority categoryComplete the Agency Investigation Report (AIR)Apply or re-apply for necessary programs or servicesCommunicate with provider regarding resolution of individual’s concernsOversee provision of documentation to apply for medical assistance Adhere to SCI and policies and procedures. Meet performance utilization benchmark to ensure compliance with SCI standards Maintain individuals’ HIPAA records in secure locations Utilize tracking and time management tools Collaborate – Build partnerships and work collaboratively with others to meet shared objectives Communicate Effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus – Build strong customer relationships and deliver customer-centric solutions Interpersonal Savvy – Relate openly and comfortably with diverse groups of people Instill Trust – Gain the confidence and trust of others through honesty, integrity, and authenticity Tech Savvy – Anticipate and adopt innovations in business-building digital and technology applications Ensure Accountability – Hold self and others accountable to meet commitments Value Differences – Recognize the value that different perspectives and cultures bring to an organization Resourcefulness – Secure and deploy resources effectively and efficiently Situational Adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations Plan and Align – Plan and prioritize work to meet commitments aligned with organizational goals Education Requirements A bachelor's degree from an accredited education program in a human services field; OR A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field Experience Preferred Experience working with people with developmental disabilities Physical Demands Generally, presents standard office environment. Must be able to remain in a stationary >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time. Equal Opportunity Employer SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at View email address on click.appcast.io or View phone number on click.appcast.io. SCI is committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland. SCIdoes not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Disclaimer Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs. Travel Required Yes. Local residency required to reduce travel and support community needs. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr service coordination