Field Service Technician

We are seeking adaptable, professional, and hands-on Field Service Technicians to support two a large-scale PC deployment effort. This role is critical to ensuring smooth operations across multiple clinical and administrative locations in rural New York.

Responsibilities

• Assisting with device refresh: upgrading around 3,000 desktops
• Installing Microsoft office suite, correct windows applications, box it up and bring to various hospitals
• Assist with the deployment of Cisco switches, routers, and endpoints under the direction of network engineers.
• Support PC imaging, customization, deployment, and asset recovery.
• Perform unboxing, burn-in testing, tagging, and documentation of IT equipment.
• Travel to various clinics and hospital locations.
• Work collaboratively with team leads and senior technicians to execute installations and troubleshoot issues.
• Maintain accurate records of deployed and recovered assets.
• Follow established procedures and adapt to site-specific requirements.

Qualifications

• 1–3 years of experience in IT support, field services, or hardware deployment preferred.
• Basic understanding of networking concepts and Windows-based systems.
• Strong communication and interpersonal skills.
• Ability to follow instructions, work independently, and adapt to changing priorities.
• Valid driver’s license and reliable transportation required (mileage reimbursed for work-related travel).
• Professionalism and reliability are essential, especially in clinical environments.