Associate Training and Compliance Coordinator

Job Description

Job Description

Develop Teams. Promote Excellence. Make an Impact.

At Yale New Haven Health Urgent Care, we're committed to delivering exceptional patient experiences through strong teams, consistent processes, and a culture of continuous learning. Backed by the resources, reputation, and support of Yale New Haven Health, our leaders play a vital role in developing team members and ensuring high standards of care across every location.

We are seeking an Associate Training & Compliance Coordinator to support our Ridgefield, CT and Somers, NY urgent care centers. This role is ideal for a healthcare professional who is passionate about training, coaching, quality, and operational excellence while looking to advance their leadership career in a fast-paced clinical environment.

Why Join Our Team?Lead Through Development

Make a direct impact by helping new and existing team members build the skills, confidence, and competencies needed to deliver exceptional patient care.

Supported by Excellence

Benefit from the strength, resources, and reputation of Yale New Haven Health while working in a dynamic urgent care environment.

Advance Your Leadership Career

Partner closely with operational and clinical leaders while gaining valuable experience in staff development, compliance, auditing, performance improvement, and multi-site operations.

What You'll Do

• Support the onboarding and training of new clinical team members.
• Provide real-time coaching, mentorship, and development to Medical Assistants, Medical Receptionists, and Radiologic Technologists.
• Partner with operational leaders to identify skill gaps and support team member growth.
• Conduct audits and site assessments to ensure compliance with organizational, clinical, and regulatory standards.
• Monitor training completion, competency validation, and professional development activities.
• Reinforce best practices and promote operational consistency across multiple locations.
• Deliver constructive feedback and support performance improvement initiatives.
• Assist with implementation of new processes, workflows, and organizational initiatives.
• Maintain a visible presence in assigned centers and serve as a resource for team members and leadership.

QualificationsRequired

• Experience working in a healthcare setting.
• Demonstrated ability to train, coach, mentor, or educate team members.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to balance multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Valid driver's license and ability to travel regularly between assigned locations.

Preferred

• Three or more years of experience in urgent care, outpatient healthcare, ambulatory care, or a similar clinical environment.
• Experience onboarding or training clinical team members.
• Prior leadership, supervisory, preceptor, or team lead experience.
• Post-secondary education in healthcare, business, education, or a related field.
• Experience supporting compliance, quality assurance, auditing, or performance improvement initiatives.

What Patients Say About UsRidgefield, CT

"I got treated better in the time that I was there than I have at any other hospital or urgent care I've been to. Everybody was personable and I never felt like they were just trying to get me in and out."

Somers, NY

"Everyone was welcoming, fast, and professional!"

Become Part of Something Bigger

Join a team that combines the agility and community feel of urgent care with the strength and support of Yale New Haven Health. Here, you'll help develop future clinical talent, promote operational excellence, and make a meaningful impact on both the patient experience and the success of our teams every day.