Customer Communications Specialist

Customer Communications SpecialistAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.Summary: Serves as the initial point of contact for multiple hospitals via the hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas and managing various emergency response codes/plans. Ensures prompt and accurate contact with customers via standardized scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Monitors various alarm systems, makes appropriate overhead announcements to respective locations when needed, and documents/logs emergency response codes and alarms. Dispatches emergency response requests by following established procedures, which may include contacting 9-1-1.Minimum Qualifications:Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.Must have the ability to demonstrate critical thinking, be self-motivated, have proven ability to multi-task between various systems, support service objectives and high stress emergency code response as well as show empathy in appropriate situations.