CSI Coordinator

CSI CoordinatorThe Ed Napleton Automotive Group is looking for our next CSI Coordinator. This is an exciting opportunity in a growing, fast-paced industry.Located at River Oaks KIA, the CSI Coordinator is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top-tier results and service experiences.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.What We Offer:Potential pay of $17.00+ per hour (Based on Experience)Family Owned and Operated – 90+ years in business!Medical, Dental, and Vision Insurance401K and additional benefitsPaid Vacation and Sick TimePaid TrainingDiscounts on products, services, and vehiclesGrowth opportunity and career path to Service Advisor, Service Manager, Regional Fixed OperationsJob Responsibilities:Download and create reports from manufacturer surveysReviews Survey feedback with ManagerFollow up with guest on incomplete surveys to build survey responseFollow up with guest in partnership with Service Manager to address and resolve any concernsAnswer phone calls for the Service DepartmentAssist with scheduling appointments in the Service DepartmentJob Requirements:High school diploma or equivalent2+ years of Automotive Dealership experienceCDK experience preferredExcellent oral communication skills.Ability to communicate customers' interests needs and requests to management and sales personnel.18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws