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IT Service Desk Analyst: Higher Education Support

Solutions Management Group Ltd

Solutions Management Group is looking for a Service Desk Analyst in Cedar Rapids, Iowa, to provide first-level technical support for Kirkwood Community College. Key responsibilities include offering excellent customer service, managing support calls and emails, and ensuring problem resolution in accordance with service level agreements. The successful candidate will possess solid technical skills, strong organizational abilities, and 2+ years experience in customer service. This role offers comprehensive benefits including health insurance and a retirement plan. #J-18808-Ljbffr

Vacancy posted 3 days ago
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