Case Manager (Post-Crisis Follow-Up Program)

Consejo Counseling and Referral Service

Job description
Why Join Consejo?
Join a pioneer in bilingual and bicultural care. We offer a supportive environment dedicated to professional development and a competitive benefits package that prioritizes your work-life balance:
• Unique Perks: Paid Birthday Off, personal days, and training funds.
• Financial Security: Sign-on bonus, relocation assistance, and 401(k) plan.
• Health & Wellness: Comprehensive medical, dental, vision, life insurance, and AD&D.
• Time Off: Generous vacation, sick leave, and paid holidays.
Role Overview:
Reporting to the Clinical Supervisor, the Case Manager provides culturally responsive, client-centered care as part of a multidisciplinary team for individuals with complex mental health and psychosocial needs.
This role includes short-term post-crisis follow-up to support stabilization, reduce crisis recurrence, and connect clients to ongoing services.
The Case Manager will assist with referrals, care coordination, and system navigation across multiple systems, including hospitals, crisis services, housing programs, legal systems, schools, and medical providers
Key Responsibilities:
• Manage assigned caseload while delivering high-quality, client-centered care
• Provide 5+ hours of direct services daily, including outreach and engagement
• Conduct rapid follow-up and ongoing support for individuals post-crisis discharge
• Deliver field-based services in homes, shelters, hospitals, and community settings
• Assess risk, needs, and barriers; develop short-term stabilization plans
• Coordinate care and link clients to mental health, medical, and substance use services
• Facilitate appointments and warm handoffs to ensure continuity of care
• Collaborate with multidisciplinary teams and external partners
• Support clients in accessing housing, food, transportation, ID, and public benefits
• Advocate to reduce systemic barriers and improve service access
• Coordinate across systems (healthcare, legal, housing, social services)
• Engage families and natural supports to strengthen care networks
• Provide culturally responsive, trauma-informed services
• Maintain accurate documentation and full regulatory compliance
• Support successful transitions to ongoing care and reduce crisis re-entry

Qualifications:
• Bachelor's degree in social, behavioral, or human services field required.
• Must obtain Washington State Agency Affiliated Counselor credential.
• Experience working with high-acuity populations, including individuals experiencing crisis, homelessness, or complex behavioral health needs preferred.
• Knowledge of behavioral health systems, crisis response systems, and community resources in King County.
• Strong care coordination, advocacy, and system navigation skills.
• Ability to work in community-based settings with a high level of independence and accountability.
• Understanding of trauma-informed care and recovery-oriented practices.
• Demonstrated ability to provide culturally responsive services.
• Bilingual (English/Spanish) preferred.
• Valid driver's license, reliable transportation, and acceptable driving record.
• Proficient in Microsoft Office and electronic health records.
WORK SCHEDULE
This Full-time in-person position works a typical schedule of 8 AM - 5 PM, Monday to Friday.
SALARY RANGE
$ 27.00 to $ 32.45 an hour, depending on experience, qualifications, and credentials.
Ready to Make an Impact?
Our mobile-friendly application takes just a few minutes. Apply today to help us transform lives in the Renton community!
Consejo Counseling and Referral Service is an E-Verify and Equal Employment Opportunity Employer.

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Vacancy posted more than 2 months ago

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