Field Support Technician (Contractor)

Field Support Technician

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

As a Field Support Technician, you'll support our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline's world-class reliability and quality.

What You'll Do

• Maintain site readiness uphold cleanliness, organization, and appearance of each Zipping Point in line with Zipline standards.
• Perform basic maintenance tasks and inspections on Zipping Point systems and equipment to ensure consistent operational performance.
• Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution.

What You'll Bring

• Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting.
• Strong communication, interpersonal skills and customer obsession you represent Zipline to our partners onsite.
• A proactive, customer-first mindset with a high sense of ownership and accountability.
• Ability to work independently and travel between Zipping Points as needed.
• Prior experience in a field support, maintenance, or service technician role preferred.

Qualifications

• Current driver's license and clean driving record within the last 36 months.
• Vehicle required.
• Must be able to lift 50 lbs.
• Must have excellent written and verbal communication skills.
• Flexibility to travel or commute to other regional sites as needed.
• Ability to work Tue-Sat or Thur-Sun.
• Commit to a 6 month contract with an opportunity to move into a full time position.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!