Teller

Full Time Teller - ELkins

Position: Full-Time Teller - FLSA Status: Non-Exempt - Reports to: Sierra Floyd

Job Purpose and Scope:

To provide exceptional service to bank customers in a positive and upbeat manner. And to handle transactions in a professional manner with accuracy in an expedient manner in accordance with bank policy and applicable laws and regulations.

Essential Job Functions:

• Responsible for handling teller transactions in a timely and accurate manner in a positive and professional manner in accordance with bank policies and procedures. Understands and keeps informed of bank products and services. Identifies possible customer needs and refers customer to other areas of the bank for assistance as needed.
• Ability to operate teller equipment with minimal supervision.
• Maintains teller window in a neat and organized manner.
• Balances the teller window on a daily basis in accordance with policy. If applicable, reports teller differences to appropriate personnel in a timely manner.
• Responsible for processing proof in an accurate and efficient manner at the branch level as needed.
• Responsible for counting, packaging and controlling money in accordance with bank procedures.
• Handles miscellaneous duties as assigned by branch manager which may include but are not limited to: sales of cashier's checks, money orders, etc.
• Responsible for compliance with the bank's security procedures. Understands robbery and extortion instructions. Remains alert for security risks including money laundering, forgeries, robbery, fraud, counterfeit etc. and reports to appropriate personnel and external authorities as detailed in the bank's security policy.
• Understands regulatory compliance issues related to the teller position including but not limited to Expedited Funds Availability (Reg CC), Bank Secrecy Act, Community Reinvestment Act (Reg BB) and other related regulations.
• Responsible for understanding bank services and products such that the customer or prospective customer has confidence in the information provided.
• Ability to assist customer in problem resolution in a professional, courteous and timely manner.
• Able to work alone opening the drive thru, closing the drive thru, and/or working Saturdays.
• Any other duties as assigned by management with or without reasonable accommodation.

Knowledge, Skills, & Abilities:

• Strong customer service skills that include professional appearance and attitude.
• Strong verbal communication skills.
• Ability to work well with numbers.
• Exhibits strong work habits including good attendance and ability to follow policies and procedures.
• Ability to operate appropriate machinery including 10-key, teller machine and cash counting machine.
• Ability to lift up to 40 pounds.

Basic Qualifications:

• High School diploma or equivalent.
• Previous teller or cash handling experience preferred.

Note: Management reserves the right to add or change the job requirements at any time.