Customer Care Specialist

Do you enjoy helping people, solving problems, and keeping things running smoothly in a fast-paced environment? Chester County Fuel is looking for a Customer Service Representative who thrives on delivering exceptional customer experiences while supporting the daily operations of a growing, family-owned company. If you're organized, proactive, and enjoy making a difference every day, we'd love to meet you! What We Offer • $45,700 - $52,000 annual salary • Medical and dental insurance • Disability insurance • 401(k) with company match • Paid Time Off • 6 paid holidays annually • Supportive, family-oriented work environment • Long-term stability with growth opportunities Responsibilities: • Handle high-volume calls and provide prompt customer support • Schedule fuel deliveries and service appointments efficiently • Manage customer accounts, billing, and payment processing • Maintain accurate records, databases, and customer information • Administer pricing programs, renewals, and service contracts • Support special projects and process improvement initiatives Qualifications: • High school diploma required • HVAC experience is a plus • Strong communication and customer service skills • Highly organized with the ability to multitask in a fast-paced setting • Tech-savvy with the ability to quickly learn new systems • Proficient in Microsoft Office (Excel and Word preferred) Compensation: $45,700 – $52,000 based on experience

• Handle high-volume calls and provide prompt customer support • Schedule fuel deliveries and service appointments efficiently • Manage customer accounts, billing, and payment processing • Maintain accurate records, databases, and customer information • Administer pricing programs, renewals, and service contracts • Support special projects and process improvement initiatives

Compensation:
$45,700-$52,000 per year