Technical Support Advisor

Providing exceptional customer service, the full-time OEM Client Care Advisor 1 will manage inbound inquiries from AutoAlert customers through calls, emails, and chats while ensuring one-call resolution and guiding users to additional training resources in a hybrid work environment. Key responsibilities: Handle inbound customer inquiries via phone, email, and chat, ensuring timely responses Diagnose and create detailed Salesforce tickets for initial inbound tickets within two hours of submission Maintain clear communication with customers during troubleshooting and escalate issues as necessary Required qualifications: Previous experience in a service-oriented industry Proficiency in Salesforce and competency with computer applications Associate or bachelor's degree preferred Automotive experience preferred Relationship management experience