Info System Support Specialist II

Office of Information Technology Opening Date: October 16, 2026 Closing Date: October 30, 2026 Grade: 23 / Professional/Technical Job Class Code: 0928 Salary: $59,225.92- $83,098.08*/Annually (*Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus) Position Number: 004250193 Position Type: Full-Time Location: Augusta Telework: Available Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. OVERVIEW The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. You will have an exciting opportunity to work with a team of motivated IT professionals within MaineIT Client Technologies. This position plays a key role in software licensing management, procurement coordination, software maintenance, and lifecycle oversight for the State of Maine. The ideal candidate will have strong technical, organizational, analytical, and customer service skills, along with experience managing software licensing, coordinating purchases and renewals, interpreting software agreements, and supporting application deployments. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus , ensuring that our customers are heard and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. DESCRIPTION This position is responsible for serving as the Primary Licensing Software Team Lead, coordinating software licensing activities from initial requests through purchasing, renewals, and ongoing maintenance. Responsibilities include tracking licensing requirements and renewal deadlines, coordinating with agency partners, procurement personnel, vendors, and technical teams, reviewing software agreements, and ensuring purchases and renewals are for approved software and completed accurately and in a timely manner. The position maintains licensing records, monitors software maintenance agreements and lifecycles, manages vendor portal information, and helps ensure compliance with State of Maine procurement requirements, master agreements, terms and conditions, and End User License Agreements (EULAs). Additional responsibilities include creating, updating, troubleshooting, testing, and managing software deployments through Microsoft Intune to ensure software is properly deployed, maintained, and supported. Work is performed under limited supervision and requires strong communication, problem-solving, organizational, and teamwork skills. The ideal candidate will be detail-oriented, demonstrate accountability, and be able to balance technical responsibilities with licensing, procurement, and administrative requirements. Knowledge of State of Maine systems, procurement rules, and software management practices is preferred. RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING: Coordinating software licensing activities, including requests, purchases, renewals, maintenance agreements, and ongoing licensing requirements. Serving as the Primary Licensing Software Team Lead and central coordination point for software licensing activities. Reviewing and understanding software master agreements, terms and conditions, and End User License Agreements (EULAs). Tracking software maintenance agreements, licensing requirements, renewal dates, support agreements, and software lifecycles. Ensuring software purchases and renewals are for approved software and are processed accurately and in a timely manner. Applying State of Maine procurement rules and best practices to software purchasing and renewal activities. Coordinating with agency partners, procurement personnel, vendors, and technical teams to resolve licensing questions and purchasing issues. Managing software vendor portals, including license assignments, subscription details, downloads, renewals, and account information, as applicable. Maintaining accurate software licensing, purchasing, renewal, maintenance, and inventory records. Creating, updating, testing, troubleshooting, and managing software deployments through Microsoft Intune. Troubleshooting, installing, testing, and supporting software app #J-18808-Ljbffr