Business Banking Relationship Manager

Description

The Business Banking Relationship Manager calls on businesses and business owners with revenues up to $10,000,000. This role is focused on new business development and actively profiles clients and prospects in their market to generate loan, deposit and treasury services opportunities. The BBRM is additionally actively focused on cross-sell referrals to various groups within the bank.

Position Accountabilities

• Generate new business to assist in meeting Business Banking line of business goals.
• Actively assess needs of potential prospects and clients and provide appropriate financial solutions.
• Ensure proper loan underwriting and structuring is achieved through enforcement of the bank’s Business Banking and Corporate loan policies and ensure that loans are properly approved in accordance with defined loan authorities and in conjunction with the centralized underwriting units.
• Make calls on high potential prospects and business banking customers to sell and service all banking needs (loans, deposits, investments & wealth management services, etc.). In addition, promotes and cross-sells other bank products and services to meet customer requirements as customer profiles are reviewed.
• Manage and monitor loan portfolio, all exceptions and past dues in accordance with loan policy. Proactively manage the loan portfolio regarding renewals to avoid matured loan facilities.
• Maintain a high level of customer satisfaction by providing ongoing relationship servicing, including the resolution of service issues of clients. Work closely with Relationship specialists, Business Banking Leaders to achieve sales and service targets.
• Assist in directing public relations activities and the coordination of contacts within the community including activity in local Community Reinvestment Act organizations.
• Coordinate business activities with our branch network to help set business product sales and service objectives.
• Develop and maintain constructive relations with all company departments, including, but not limited to retail banking, commercial banking, centralized underwriting units, treasury management, investments/wealth management, mortgage, loan operations, deposit operations, client call center, etc.

Qualifications

Education & Experience

• Bachelor’s degree or relevant work experience
• One to five years business banking and/or lending experience
• Up to five years comprehensive sales experience

Knowledge & Skills

• Proven track record of high performance and success in a sales/service driven banking or financial services environment
• Effective leadership skill set
• Excellent interpersonal, public relations and client service skills
• Excellent organizational and verbal/written communication and sales presentation skills
• Proven ability to solve problems and make sound business decisions
• Some training and development experience