Personal Care Specialist (Part Time)

The Role RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our Personal Care Specialist candidate should be friendly and upbeat and connect each patient and/or customer with the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and helps anyone who walks through the dispensary's doors. Responsibilities Engage with and assist patients and/or customers in a customer-facing, intimate retail environment Educate patients and/or customers on products, methods of consumption, and safety as part of patient interaction Recommend a safe and effective regimen based on product knowledge and customer needs; stay up to date on product information Promote a positive, communicative, patient/customer-oriented work environment Assist in verifying order deliveries for accuracy Support the management team to ensure store operations run smoothly, in compliance with applicable rules and regulations, including daily activities and handling patient information for issues or complaints Ensure local and state cannabis regulations are properly enforced Maintain stock and store presence on the sales floor Maintain hard copy files as required Follow security measures and safety compliance procedures Complete duties at assigned workstations during scheduled shifts, including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary Other duties as assigned Qualifications At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience Ability to work a schedule including mornings, days, nights, and weekends to meet business needs Reliable, responsible, and dependable attendance Must be 21 years or older Must pass all required background checks including state cannabis employment requirements Possess valid drivers license or state ID Must be compliant with all legal or company regulations for working in the cannabis industry Prior cannabis experience not required Additional Requirements Ability to perform tasks for prolonged periods (up to a full shift) Move about the dispensary to assist patients/customers Remain stationary if required to meet business needs Converse and communicate with individuals and groups Operate point of sale system, computer, and office productivity software Prepare patient and customer orders by moving and placing products Inspect and process detailed information from orders or inquiries Move inventory and materials weighing up to 30 pounds Position self to move inventory in storage areas Skills Consistently demonstrate excellent customer service skills Desire to learn about cannabis, cannabinoids, endocannabinoid system, GTI products, and cannabis therapies Ability to establish and maintain effective working relationships Effective verbal and written communication with diverse audiences Experience with POS systems Understanding of applicable cannabis laws, safety regulations, codes, and SOPs Ability to follow instructions and accept constructive feedback Professionalism and integrity, including handling confidential information Working Conditions Patient and/or customer-facing environment Ability to work outdoors in varying and sometimes adverse weather conditions Exposure to cannabis and potential allergens in a cannabis environment Our Mission and Equal Opportunity Our mission is to promote well-being through the power of cannabis. We strive to foster an inclusive culture that celebrates diversity and champions equal opportunity in employment. GTI is an equal opportunity workplace. We can’t wait to meet you. The pay range is competitive and based on experience, qualifications, and location. Positions may be eligible for a discretionary incentive program driven by organization and individual performance. #J-18808-Ljbffr Green Thumb Industries