Senior Account Manager

The Senior Account Manager is an advanced role focused on independent decision-making, account expansion, and team leadership. Building on the expertise of the Account Manager III, this position leads a small team, ensuring alignment with business objectives while promoting professional growth and collaboration. The Senior Account Manager is responsible for managing high-complexity accounts, driving operational efficiency, and ensuring exceptional customer satisfaction. This role emphasizes leadership in both account management and team development, ensuring the successful execution of strategic goals and fostering long-term client relationships.

Essential Functions

• Lead and manage cost-saving initiatives across assigned accounts, driving operational efficiency and maximizing customer value.
• Lead a small team (1-3 direct reports), mentoring and fostering professional development while ensuring alignment with organizational goals and overall business strategy.
• Make independent, high-level decisions to manage and optimize high-complexity accounts, ensuring customer needs are met promptly and effectively addressing operational issues.
• Lead business reviews and participate in contract negotiations to strengthen long-term customer partnerships and secure favorable terms for both clients and the organization.
• Cultivate and maintain enduring customer relationships, proactively identifying evolving needs and providing tailored solutions that drive customer satisfaction and loyalty.
• Conduct competitive analysis to refine account strategies and pricing models, ensuring alignment with both account goals and internal financial targets.
• Collaborate with cross-functional teams to ensure strategic alignment in delivering on customer expectations and achieving operational objectives.
• Develop and share comprehensive knowledge of product categories, sales processes, and market trends, utilizing this expertise to support team and account success.
• Provide coaching and guidance to the team, setting clear expectations, offering regular feedback, and fostering a culture of continuous learning and improvement.
• Communicate organizational objectives effectively to the team, ensuring alignment and successful execution of key initiatives.

Knowledge/Skills/Abilities

• Mastery of product line and technical aspects, including advanced VMI integration and operational troubleshooting, ensuring seamless execution and customer satisfaction, while guiding team members to build their own expertise in these areas.
• Comprehensive understanding of account dynamics, with the ability to analyze and identify opportunities within existing accounts to optimize performance and achieve strategic goals, while sharing insights and mentoring others to enhance their understanding.
• Strong leadership capabilities, building and leading a high-performing team by cultivating a positive work environment, setting clear expectations, and addressing team development needs, ensuring alignment with company objectives and operational success.
• Ability to manage complex accounts, engaging with key stakeholders to deliver tailored solutions, strengthen relationships, and drive customer loyalty, while actively coaching team members on managing similar complex accounts.
• Proactively identify opportunities for account expansion, implementing innovative solutions that enhance customer satisfaction, improve operational efficiency, and support long-term business growth, while fostering a mindset of growth and opportunity within the team.
• Knowledge of advanced contract negotiation and business review strategies, leveraging insights to ensure favorable terms and strategic alignment for both clients and the business, and guiding team members through the negotiation process.
• Advanced problem-solving and decision-making skills, utilizing in-depth technical knowledge and business acumen to address complex operational issues and customer needs, while encouraging team members to develop their problem-solving abilities.
• Exceptional leadership capabilities, guiding cross-functional teams to ensure alignment in delivering exceptional service and meeting customer expectations, while promoting teamwork and collaboration across departments.
• High-level proficiency in competitive analysis, adjusting account management strategies and pricing structures to maintain a competitive edge in the market, and mentoring team members in how to conduct and utilize competitive analysis.
• Expertise in sales processes, product categories, and market trends, enabling effective strategic planning and execution that drives account growth and operational success, while sharing this expertise with the team to support their professional development.
• Strong proficiency in the use of Microsoft Office Suite (Excel, Word, PowerPoint) to manage accounts, report progress, and assist with data-driven decision-making, while coaching the team on best practices and tools.
• Possess a current, valid driver's license issued in the country where the job is located and demonstrate the ability to meet the company's driving record requirements to operate a company vehicle on behalf of the organization, as needed.

Required Education and Experience

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 6 or more years of experience in account management, a related field or equivalent.

Work Environment

This job operates in a blended environment - office and customer manufacturing location(s).


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Travel

Travel is primarily local, although some out-of-area travel may be expected.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.