Service Manager

***Relocation assistance available for the right candidate from anywhere in the U.S.***

***Base salary up to $105,000 + attractive performance-based bonus potential!***

Elite Connector has partnered with an established commercial HVAC and mechanical services provider seeking a Service Manager to oversee service operations in the Phoenix area.

You do not need to come from the HVAC industry to be considered for this position. Our client welcomes candidates with service management experience in construction, electrical, mechanical, plumbing, facilities management, or other service-based industries. The key is your ability to lead teams, coordinate service operations, manage customer relationships, and deliver strong operational and financial results.

This is an excellent opportunity for a hands-on, business-minded leader who combines strong team management, customer relationship skills, and sound business and financial judgment.

The Service Manager will oversee the successful delivery of service agreements and projects, ensuring work is completed safely, efficiently, and in accordance with contractual requirements. This individual will play a key role in maintaining customer satisfaction, strengthening long-term client relationships, and achieving operational and financial objectives.

The ideal candidate is comfortable balancing day-to-day service operations with financial performance, team coordination, and business development support.

Key Responsibilities

• Oversee the planning, scheduling, and execution of service activities, maintenance agreements, and service projects.
• Coordinate personnel, equipment, and other resources to ensure efficient service delivery.
• Lead, support, and develop team members while maintaining accountability for performance and service quality.
• Monitor operating expenses, customer billings, collections, and overall financial performance.
• Manage service agreement profitability and support positive cash flow.
• Review service contracts and ensure work is performed within the agreed scope.
• Analyze financial and operational reports, identify performance gaps, and implement corrective actions.
• Prepare cost estimates and collaborate with sales teams on proposals, pricing, and contract negotiations.
• Identify and minimize operational, contractual, and financial risks.
• Maintain high standards of customer service, workplace safety, ethics, and regulatory compliance.
• Establish consistent processes and management practices to improve service quality and operational efficiency.
• Build strong customer relationships, strengthen retention, and identify opportunities to support business growth.

Required Qualifications

• High school diploma or GED.
• At least 2 years of service management, service operations, field operations, or a related leadership experience in a service-based industry.
• Proven ability to lead teams, coordinate schedules, allocate resources, and manage day-to-day operations.
• Strong customer relationship management skills, including the ability to resolve issues and maintain long-term client partnerships.
• Understanding of operational performance, costs, budgets, or financial results.
• Valid driver's license and a satisfactory driving record.
• Strong written and verbal communication skills in English.
• Excellent organizational, scheduling, problem-solving, and decision-making abilities.
• Professional demeanor and the ability to build effective relationships with customers, employees, and colleagues.

HVAC industry experience is not required. Candidates with relevant transferable experience from construction, electrical, mechanical, plumbing, facilities management, or other service-oriented businesses are encouraged to apply.

Preferred Qualifications

• Associate degree, technical education, or relevant professional training.
• Experience in business-to-business services, customer account management, or contract negotiations.
• Understanding of service agreements, project costs, profitability, and financial reporting.
• Experience managing field technicians, service personnel, contractors, or other operational teams.
• Familiarity with the Phoenix commercial business market.

Who Would Be a Good Fit?

We are looking for a proactive, hands-on service leader who enjoys developing people, building customer partnerships, and taking ownership of operational and financial results.

You may currently be a Service Manager, Service Operations Manager, Field Operations Manager, Branch Manager, Facilities Manager, or another leader responsible for coordinating people and delivering services to customers.

Your industry background is less important than your ability to lead people, manage service delivery, build customer trust, and drive results. If you have strong leadership and customer relationship skills and experience managing service operations, we encourage you to apply.