Manager, Experience Design

Job Description The Manager, User Experience leads a team of designers responsible for creating intuitive, effective, and compliant user experiences for complex enterprise software solutions. This role balances people leadership, design operations, and cross‑functional partnership to ensure high‑quality design outcomes that align with business priorities, user needs, and regulatory requirements. The Manager, User Experience partners closely with Product, Engineering, and other stakeholders to shape roadmaps, drive experience strategy, and support the delivery of impactful solutions, including AI‑enabled product capabilities where appropriate. Job Responsibilities Lead, coach, and develop a team of user experience designers to support high performance, engagement, and career growth. Partner with Talent Acquisition and Human Resources to recruit, interview, hire, and onboard design talent. Establish and maintain high standards of design quality through team reviews, critique, and ongoing feedback. Partner with Product and Engineering leaders to prioritize work, allocate design resources, and manage scope across the team. Represent User Experience in strategic planning discussions and influence product roadmap, investment, and experience direction within assigned areas. Guide designers in discovery, research, concept development, and validation of solutions with users. Foster an inclusive and collaborative team environment that encourages open communication, trust, and continuous learning. Education Bachelor's degree in User Experience Design, Interaction Design, Graphic Design, Psychology, Computer Science, or a related field. Experience 7+ years of product design and/or user experience design experience, with progressive growth in responsibility and scope. Experience designing SaaS products or other complex, workflow‑driven enterprise software solutions. Healthcare technology, EHR, or other regulated industry experience strongly preferred. 2+ years of people management experience leading designers and/or design managers. Demonstrated success hiring, developing, and retaining design talent. Experience partnering with senior leaders and influencing cross‑functional roadmaps, priorities, and investment decisions. Experience designing AI/ML‑enabled product features and/or using AI tools to support the design process. Strong portfolio demonstrating strategic thinking, systems thinking, and measurable business or product impact. Knowledge, Skills, Abilities Knowledge of user experience design principles, methodologies, and best practices; design systems and scalable experience frameworks; user research methods and validation techniques; product development processes within Agile or similar environments; regulatory, compliance, and risk considerations in healthcare or other highly regulated industries; AI/ML concepts as applied to digital product design and user workflows. Skill in leading and developing high‑performing design teams; translating business priorities into user experience strategies and team objectives; cross‑functional collaboration with Product, Engineering, Clinical Operations, and customer‑facing teams; design review, critique, and quality oversight; resource planning, workload management, and prioritization; communicating design rationale, team progress, and outcomes to stakeholders at multiple levels; driving process improvement and operational effectiveness across design teams. Ability to balance people leadership with business, product, and design priorities; influence decisions across functions and levels of leadership; build trust and alignment among diverse stakeholders; support teams through ambiguity, change, and competing priorities; ensure design decisions support usability, scalability, compliance, and business outcomes; promote a culture of inclusion, accountability, innovation, and continuous improvement. Monitor and communicate team capacity, progress, outcomes, and design impact to key stakeholders. Drive continuous improvement in team processes, cross‑functional workflows, and design system adoption. Identify opportunities to leverage AI to improve user experience and increase client value in a responsible and effective manner. Resolve cross‑team dependencies, remove barriers to execution, and escrow issues as needed to support timely delivery. Ensure design solutions align with applicable compliance, regulatory, and quality standards for healthcare and other regulated environments. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr NextGen Healthcare