Medical Office Representative

Job Description Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned. Job Locations 9949 S OSWEGO - Orthopedic Spine at Meridian AdventHealth Parker - Ear, Nose and Throat AdventHealth Parker - Orthopedic Spine at Meridian 9980 Park Meadow - Neurosurgery One 6069 S Southlands - Primary Care at Southlands 9403 Crown Crest - AHMG Ortho Trauma at Parker 9403 Crown Crest - Integrated OBGYN 15901 E Briarwood - Primary Care at Cornerstar Benefits Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule Full time Shift Day (United States of America) Location Address: 9395 CROWN CREST BLVD City: PARKER State: Colorado Postal Code: 80138 Education Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred] High School Grad or Equiv [Required] Field of Study High School Grad or Equivalent Required Associate’s Degree in Health Services Administration or other related medical or business field Preferred Work Experience 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred] Prior collections experience. [Preferred] Licenses and Certifications Certified Healthcare Access Associate (CHAA) [Preferred] Physical Requirements Physical Requirements - Pay Range $19.38 - $31.01 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr