Technical Services Engineer

Yochana

Technical Services Engineer

ERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with our customers.

Ideal Candidate:

Demonstrated customer satisfaction by providing top quality customer service problem-solving to current and potential customers and by providing technical support to the Sales team
Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
Able to manage their time effectively while working remotely on multiple demands
Able to travel up to 20% (US/Canada/Internationally)

Responsibilities:

Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact
Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team
In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.
Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
Assist in the preparation and presentation of successful proposals for ERLPhase products, services and systems
Be a secondary customer contact on primarily technical matters
Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving ERLPhase products, both on-site and from ERLPhase offices
Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.

Apply

Vacancy posted 1 day ago

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