Advanced Service Technician - Level 4

Advanced Service Tech Level 4

The Advanced Service Tech Level 4 repeatedly demonstrates proficient technical intellect performing electrical, mechanical, fabrication, and pressurized fluid system tasks. Exhibits an advanced aptitude and understanding of schematics/blueprints, material properties, and analytical thinking. Frequently leads troubleshooting initiatives to identify and correct root cause(s) to problems. Troubleshoots multiple equipment types, able to effectively train others on their operation, and holds a thorough comprehension of Rx principles. Demonstrates a clear sense of urgency, strong communication skills (written and verbal), and effective collaboration with cross functional teams. Credibly serves as company liaison while working with external vendors and suppliers. A staunch advocate of Reliability Excellence who promotes and demonstrates full compliance of standardized practices and safety policies.

Strict adherence to Swagelok's General Housekeeping & Safety Practices and Policies

Proper use of Lockout-Tagout (LOTO) and Hazard Communication

Efficiently repairs/replaces faulty machine components and escalates when necessary

Accurate utilization of precision measuring instruments and mathematical principles

Detailed recording of investigative findings, actions taken, results, and time in CMMS

Proven ability to troubleshoot across multiple equipment types

Skilled at rigging, securing, and transporting machine components

Levels and aligns equipment independently and trains others

Adept at performing maintenance tasks per Swagelok's Operations Manual and trains others

Comprehensive understanding of production equipment operation and how it impacts product quality and production efficiency

Diagnoses electrical, mechanical, pressurized fluid system, and filtration problems separate from process and escalates

Proficient in fabrication, soldering, welding and machining equipment in order to construct/repair work centers

Recognizes problems in electrical schematics and/or mechanical blueprints

Develops, initiates improvements, and trains others on: PM Docs, Standard Work, and BOMs

Proficiently uses Predictive Technologies (i.e. vibration analysis, multi-meters, push-pull testers)

Habitually uses Root Cause Analysis tools to solve complex equipment issues

Highly resourceful and active participant of foundational lean events

Operational knowledge of Numeric Controls, Computer Numeric Controls, Human Manual Interface, Programmable Logic Controls

Leads and actively participates in shift start up meetings

High school diploma or equivalent

Minimum of 5 years of applicable maintenance and/or technical experience. Technical degree is equivalent to 2 years' experience

Proficient use of Microsoft Office (Word, Excel and Outlook)

Certified to operate Powered Industrial Equipment with minimum of 2 years' experience

Flexibility

Responds to unexpected situations or sudden changes with swift action and positive results

Seamlessly transitions between different tasks or environments and excellent at prioritizing

Accurately assesses risk when faced with uncertainty and confidently moves forward

Always willing to adjust their schedule when the situation calls for it

Customer Focus

Leverages in-depth equipment knowledge to make quick informed decisions without delay

Maintains concentration on high priority tasks and avoids unnecessary distractions

Works diligently to fully resolve customer issues and routinely follows up to validate resolution

Has genuine concern for customers and carefully analyzes a problem to ensure best possible solution(s) is acted on

Reliability and Integrity

Consistently demonstrates honorable behavior, most notably in challenging situations

Known for paying very close attention to details, ensuring accuracy and thoroughness

Regarded as highly dependable, steady in their approach, and consistently portrays humility

Constructively manages their time and resources preventing last minute rushes / forgotten tasks

Accountability

Sets and communicates clear expectations for themselves and others

Ensures coherence and alignment within the group prior to beginning a task or project

Holds themself to the highest standards, strives for excellence, encourages others to do the same

Anticipates potential issues and takes steps to address them before they escalate

Teamwork

Accomplished navigating group discussions where all parties can voice differing perspectives

Flourishes in settings to problem-solve and find creative solutions to challenges

Embodies credibility and trustworthiness while representing the team in every engagement and interaction

Avid enabler and promoter of an inclusive environment

Communication

Ability to empathize and convey cause without criticism

Displays a genuine interest while listening to others with an open mind

Provides feedback constructively, presenting a divergent perspective in a non-offensive, convincing manner

Speaks confidently to effectively convey a message and uses appropriate body language to reinforce their message

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Lift, push, pull, or carry weight no less than 35lbs., however occasionally up to 50lbs lift, push, pull or carry.

Must be capable of being on foot for up to 8-12 hours a day.

Capable of squatting, need, and reach.

Must be capable of obtaining Respirator Certification through medical evaluation and fit testing.

Travel to other facilities and vendors as required for training and/or support

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

To apply:

1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.

2. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to Be Connected. Be Valued. Be You.

Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.