Wireless Retail Associate Manager MIDDLE ISLAND | Middle Country Rd

Job Details Job Location: MIDDLE ISLAND | Middle Country Rd [292D] - MIDDLE ISLAND, NY 11953 Salary Range: $19.00 - $21.00 Base+Commission/month We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! What you’ll do in your role? Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IOT) devices Guide customers through their purchasing experience with thoughtful questions, informative answers and by sharing your expertise Assist the Retail Store Manager in daily operations and coaching Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever‑expanding coverage stacks up in customers’ neighbourhoods, providing them with a lightning‑fast LTE network Why plans and services will let our customers live unlimited, feel the love, stay connected and go further How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment Successfully identify and handoff small business leads Develop strong peer relationships where we are all accountable for the company’s success Be willing to have a good time while providing first‑class customer experience The ideal candidate will bring Leadership! Competitive drive and demonstrates the confidence to succeed in a fast‑paced sales environment Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues Being effective with operational, financial and performance management Amazing communication skills, to your team and customers Prior wireless sales experience What’s in it for you? Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full‑time employees What “must haves” do you need? Be at least 18 years of age High school degree or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25 lbs Reliable transportationFull time (40 hours) Diversity & Inclusion Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. Your unique perspective helps us better reflect the communities we serve and results in a superior customer and employee experience. You be you! #J-18808-Ljbffr Arch Telecom