Front Desk Representative

Description The Crystal Coast Pain Management division of ECAA is seeking a motivated and customer service–focused individual to join the Front Desk team in our Jacksonville location. This role is essential to providing a professional, efficient, and compassionate patient experience. Front Desk – Medical Office Responsibilities Register patients and verify demographic and insurance information Scan insurance cards, photo ID, and maintain required documentation Confirm visit authorizations and HIPAA forms Collect co-pays and reconcile payments Schedule appointments and manage patient check-in/check-out Answer and route phone calls professionally Document accurately in the EHR system (eClinicalWorks) Close cash drawer and process daily transactions Qualifications Prior medical front desk, healthcare office, or call center experience preferred Strong communication and multitasking skills Professional demeanor and high level of discretion (HIPAA compliant) Comfortable using EHR systems and standard office software Reliable, punctual, and team-oriented Benefits Health, dental, and vision insurance 401(k) with matching Paid time off Life and disability insurance HSA and FSA options On-the-job training Apply today if you thrive in a structured, fast-paced medical environment and enjoy helping patients with professionalism and empathy. ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company. #J-18808-Ljbffr