Customer Service Representative

At Salem Gymnastics & Swim, our Customer Service Representatives are the first friendly faces our families meet—and a key part of creating the welcoming, safe, and upbeat environment we’re known for. This part‑time role supports front desk operations, assists families with exceptional care, and helps keep our programs running smoothly. The position reports to the Customer Service Director. Key Responsibilities Greet and check in families with warmth and enthusiasm Answer phones and respond to questions with clarity, positivity, and professionalism Maintain a secure and well‑organized front desk environment Offer tours and share helpful program information with new and prospective families Guide families to their classrooms and activity areas Assist with scheduling makeups, processing payments, completing enrollments, and ensuring families get the support they need Provide support to all staff throughout the shift to ensure smooth and safe operations Facility & Operational Support Keep lobby floors clean, dry, and safe for families and athletes Sweep entrance areas as needed and ensure lobby spaces stay tidy and inviting Maintain bathroom supplies and cleanliness throughout the shift Document any unresolved customer concerns and share daily updates with leadership Complete end‑of‑day reports and prepare class rolls as assigned Assist with additional administrative or program tasks to support overall facility operations Requirements Friendly, outgoing, and professional personality that aligns with our supportive, family‑centered atmosphere Strong customer service and communication skills Comfortable interacting with children, parents, and visitors from all backgrounds Observant, confident, and mindful of safety and security Ability to multitask and adapt in a fast‑paced environment Comfortable using computers and eager to learn our systems Receptive to feedback; able to take direction and work independently High school diploma required Previous customer service experience preferred Schedule Monday–Thursday evenings and Saturdays #J-18808-Ljbffr Salem Gymnastics & Swim