Patient Services Coordinator - Family Medicine

Patient Services Coordinator

In this Patient Services Coordinator role, you'll work closely with providers, and patients throughout their healthcare journey, helping deliver exceptional clinical support and outstanding patient experiences. If you are passionate about providing remarkable customer service, care coordination, and making a positive difference for patients, we invite you to apply.

What You'll Love About This Role

• Day 1 Health, Vision, and Dental coverage
• Opportunity to build meaningful, long-term patient relationships.
• Collaborative team focused on exceptional patient care.
• Diverse clinical experience caring for adult and geriatric patients.
• Supportive culture that values compassion, teamwork, and professional growth.

Location: 3400 Salterbeck St Mount Pleasant, South Carolina 29464

Hours: Monday-Thursday 7:30am-5pm and Fridays 7:30am-1pm

Status: Full Time

What You'll Do

As a Patient Services Coordinator, you'll be the first point of contact for our patients- making a lasting impression with every interaction. You'll:

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 182201