BY WMS Support Engineer
TechDigital Group
Roles and Responsibilities: Provide guidance and collaboration with other L1-L2-L3 WMS support team members. Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application. Collaborate and communicate with other cross functional IT teams for support issues or system upgrades. Provide expertise in the initial triage of issues to determine the best course of action and escalation if required. Perform real time troubleshooting and issue resolution. Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement. Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking. Create or add to knowledge articles to build a library of support instructions and best practices for resolutions. Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required. Flexible work hours to work a Second Shift 3 pm – 11:00 pm EST. Experience: Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector. Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures. Must be highly proficient in evaluating WMS Trace files for troubleshooting. 2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels. Must have experience with functional configuration, policy management, job maintenance, and interface event management. 2+ years in previous production support experience. Must have experience in Linux OS and command line operations and Oracle Databases/SQL. Experience with Incident ticket management, Change Management processes, and Jira tools. Strong communication and document writing skills. Associate or higher degree in Computer Science, Data Science, or Engineering Science. Attention to detail and highly organized is a must. Experience with WES/WCS automation integration. #J-18808-Ljbffr TechDigital Group
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Monrovia, IN4 days ago
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