Latitudes Consultant

Job Description Job Description At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process. ESSENTIAL DUTIES AND TASKS: Conducts a Latitudes sales presentation as trained and scheduled. Attends training classes for continuous improvement. Supports and upholds the mission, vision and philosophies of OLCC, Inc. Achieves personal and departmental written objectives as established. Participates in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolves all customer service challenges. Reviews all customer cancellations. Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services. Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. QUALIFICATIONS: One year of timeshare and/or package sales experience preferred. Verifiable sales statistics. Self-directed and independent but works as a team player. Excellent customer service skills. Strong oral communication skills. Strong work ethic, high energy level and positive attitude. Dependable and goal oriented. Must have reliable transportation. Must be process oriented with attention to detail. Self-directed and independent but works as a team player. Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers. Participates in proactive team efforts to achieve departmental and company goals. Excellent customer service skills. Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement. Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance. BENEFITS: At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success: Weekly Pay! Growth Opportunities! 401K! Comprehensive Benefits – Health, Dental and Vision Plans! EAP – Employee Assistance Program! PTO - Paid Time Off! VACATION at ANY of our resorts (CLUB GO POINTS)! Discounts through IHG including additional discounted employee benefits through our company Perks website! Tuition Reimbursement & Continuing Education Courses! Outstanding Company Culture! # INDSA1 #ZRSA1 Company Description At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members. One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel. We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth. Company Description At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.\r\n\r\nOne of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.\r\n\r\nWe focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth.