Room Attendant

Room AttendantChoice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.Join a team that keeps Phoenix travelers moving with warm service, teamwork, and a welcoming atmosphere. At Radisson Hotel Phoenix Airport, we're all about creating a smooth, friendly experience for every guest—and that starts with our people. Just minutes from Sky Harbor International Airport, our hotel is a fast?paced, supportive place to grow your skills, feel valued, and be part of a team that truly cares.If you're dependable, upbeat, and ready to make a real impact, this is the place for you. Your next great opportunity begins here.Benefits When You Make It Your Choice:Employee discounts on thousands of hotelsFull benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!401(k) Retirement PlanPaid Vacation Time8 Paid HolidaysPaid BereavementPaid Floating HolidaysKey Responsibilities:Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroomMaintains cleaning protocolsEmpty all trash containers and replace with fresh linersRestock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper itemsEnsure removal and appropriate disposition of guest room trays, glass and silverwareClean and vacuum exterior entry and hallwaysKeep linen closets and supply areas clean and organizedEnsure guest laundry and dry-cleaning orders are attended to promptlyNotifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needsPromptly handles guest complaints or requests and refers to supervisor if unable to handleEnsures that all rooms or suites are secured upon leaving the guest room or suiteCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirement/Skills:Ideal candidate will have a minimum of one -year hospitality experience in housekeepingFollows instructions and communicates effectivelyWorks well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceCan clean multiple room types and meet the daily cleaning quotaWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotelPhysical Demands:Perform repetitive hand and arm movements.Ability to lift up to 50 pounds.Ability to pull, push up to 100 pounds.Must be able to squat, bend, kneel and twist.Ability to stand for long periods of time.Occasional lifting of up to 50 poundsThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.Choice Hotels International is an equal opportunity and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information, or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.