Clinical Operations Manager

Clinical Professional Full-time , Days , 8:00am - 5:00pm Clinical Operations Manager – Emergency & Med-Surg Why You’ll Love Working Here As the Clinical Operations Manager for the Emergency and Med-Surg Departments at UNC Health Appalachian, you will play a vital leadership role in ensuring exceptional patient care, operational excellence, and staff engagement. This position offers the opportunity to lead dynamic clinical teams in a collaborative healthcare environment committed to quality, safety, and compassionate care. Join a mission-driven organization where your leadership directly impacts patient outcomes and team success. Compensation: Compensation is commensurate upon education, experience, certification, and internal equity Schedule: Full-time leadership position with 24/7 operational accountability Benefits: Comprehensive medical/dental/vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts What You’ll Do as a Clinical Operations Manager Provide operational and clinical leadership for the Emergency and Med-Surg Departments on a 24/7 basis Ensure safe, high-quality, and efficient patient care delivery aligned with organizational goals and regulatory standards Lead, mentor, and support nursing and clinical staff while fostering professional growth and accountability Collaborate with physicians, interdisciplinary teams, and leadership to optimize patient outcomes and departmental performance Support staffing, scheduling, workflow management, and resource allocation to maintain operational efficiency Respond to emergent situations and provide clinical support as needed within the scope of RN licensure Promote a culture of safety, teamwork, continuous improvement, and patient-centered care Monitor quality metrics, patient satisfaction, and operational performance indicators while implementing improvement initiatives Demonstrate professionalism and adherence to UNC Health Appalachian’s Mission, Vision, and Values Qualifications Education Graduate of an accredited nursing program required Master of Science in Nursing (MSN) preferred Experience Minimum of two years of experience as a Registered Nurse preferred Previous healthcare experience in an acute care or clinic setting required Minimum of one year of prior nursing leadership experience required (Charge Nurse, Supervisor, or similar leadership role) Licenses/Certifications Current Registered Nurse (RN) licensure in North Carolina required Basic Life Support (BLS) certification from the American Heart Association required at hire Additional required certifications must be obtained within one year of hire date Advanced Cardiac Life Support (ACLS) preferred Pediatric Advanced Life Support (PALS) preferred Emergency Nurse Pediatric Course (ENPC) preferred Trauma Nursing Core Course (TNCC) preferred NIH Stroke Scale (NIHSS) certification required within one year of hire Skills & Abilities Strong leadership, communication, and interpersonal skills Ability to deliver safe and effective patient care within the scope of RN licensure and organizational policies Knowledge of emergency and acute care nursing operations Ability to effectively manage teams, workflows, and departmental priorities Strong critical thinking, problem-solving, and decision-making abilities Commitment to exceptional customer service and patient-centered care Physical & Work Environment Frequent standing, walking, bending, lifting, and patient mobilization throughout shifts Frequent lifting, carrying, pushing, and pulling greater than 50 lbs Frequent hand, finger, and wrist repetition with moderate dexterity Exposure to bloodborne pathogens, electrical/mechanical equipment, chemicals, and emergency situations Subject to irregular schedules including days, evenings, nights, weekends, holidays, and emergency response situations Frequent close eye work and exposure to soft voices in clinical environments Occasional exposure to ionizing/non-ionizing radiation including x-ray and microwave exposure What Sets Us Apart Leadership Impact: Lead high-performing clinical teams while shaping patient care operations across critical departments Professional Growth: Expand your leadership expertise through continuing education, certification support, and advancement opportunities Mission-Driven Culture: Join a healthcare system focused on compassion, quality, accountability, and innovation Community & Lifestyle: Enjoy the beauty and lifestyle of Boone, North Carolina — known for outdoor recreation, mountain living, and vibrant community culture Ready to lead with purpose and make a lasting impact in healthcare operations? Apply today to join UNC Health Appalachian and help deliver exceptional care to the communities we proudly serve. UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. 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