Customer Service Support

Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and more. From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized greenhouse growers, but also with contract growers, independent garden centers, and landscapers. Express Seed Company employs over 100 people in customer service, vendor relations, marketing, sales, logistics, and finance to serve thousands of customers.POSITION OVERVIEW:The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating orders. This role supports the Customer Service Representatives to ensure the successful completion of the order process for a specific group of customers. The Customer Service Support role will also help resolve customer service issues and questions in a timely and professional way to enhance customer satisfaction.JOB DUTIES:Effectively communicates with the Customer Service Representatives to establish overall customer satisfactionRespond to written and email communicationsEnter customer orders by identifying the product, quantity, and required delivery dateAccurately update and maintain customer information and order statusMaintain a database of customer special requests and item or product setupPrepare periodic order status reports for customersInteract with CRM and ERP tools to satisfy customer requests and support the Sales teamAll other duties as assignedQUALIFICATIONS AND EDUCATION REQUIREMENTS:High school diploma or 2+ years of experience in Customer Service or relevant experienceAdvanced skills in Microsoft Office Excel and WordMicrosoft NAV, Peoplesoft, and/or ERP system experience is a plusStrong analytical and problem-solving skillsAbility to work individually and in a teamAbility to handle multiple and diverse tasks under deadline pressureAbility to work with all levels of employees and managementEffective communication skills, both written and verbalStrong organizational skills, attention to detail, and follow-through requiredPHYSICAL ENVIRONMENT & REQUIREMENTS:Climate-controlled office or home office environmentContinuously requires vision, hearing, twisting, and talkingFrequently requires sitting, standing, fine dexterity, and handlingOccasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbing #J-18808-Ljbffr Express Seed Company