Community Health Coordinator/Navigator/Educator

Job Description

Job Description

Duration: 7+ Months
Work Shift: 8:30 AM – 4:30 PM

Job Summary

1. Client Support, Service Coordination, and Navigation

• Assist clients with completing forms, applications, eligibility documents, and referrals for healthcare and community services.
• Help individuals and families navigate medical, WIC, social determinants of health (SDOH), mental/behavioral health, and substance use disorder (SUD) services.
• Participate in care coordination and case management activities as appropriate.
• Maintain regular communication with clients through telephone, text messaging, or in-person visits.
• Conduct follow-ups to support closed-loop referrals and ensure clients are connected to needed services.
• Maintain current referral pathways for internal and external healthcare and community resources.
• Provide culturally sensitive and client-centered support to diverse populations.
• Assist with administrative activities related to client navigation and outreach events.

2. Maternal and Child Health Support

• Provide education and support related to maternal, infant, and child health.
• Deliver education on Safe Sleep, Car Seat Safety, perinatal health, and postpartum health.
• Conduct standardized 30-, 60-, and 90-day follow-ups with clients and families.
• Support families during pregnancy, postpartum, and early childhood periods.
• Provide education and resources related to infant wellbeing and substance exposure.
• Support referrals and coordination with substance use disorder programs and other community partners.
• Assist families with Plans of Safe Care as appropriate.
• Provide education, resources, and referrals related to pregnancy loss.
• Maintain pregnancy loss educational materials and resource information.
• Assist with tracking and reporting activities related to pregnancy loss programming.
• Strengthen referral pathways among WIC, MCH, SUD, healthcare, and community service partners.

3. Community Health Education

• Provide individual and community-based health education focused on disease prevention, health promotion, maternal and child health, and healthy behaviors.
• Educate individuals and families on how to access and navigate healthcare and social service systems.
• Develop, obtain, and distribute educational materials from credible healthcare and community sources.
• Provide education using plain language and culturally appropriate communication methods.
• Support health literacy and cross-cultural communication.
• Participate in community coalitions, groups, listening sessions, and health-related activities.
• Respond to requests from community organizations for information regarding health department programs and services.
• Support community initiatives addressing health disparities and SDOH.

4. Community Outreach and Engagement

• Build and maintain positive relationships with community members, organizations, healthcare providers, schools, coalitions, and other partners.
• Attend community outreach events, partner meetings, and listening sessions.
• Collect community surveys, feedback, and information regarding community needs and strengths.
• Participate in strengths-based and appreciative inquiry activities.
• Serve as a liaison between health district programs, community organizations, schools, healthcare providers, and other local agencies.
• Utilize evidence-based strategies to support community health improvement.
• Support initiatives designed to improve health equity and reduce disparities.
• Assist with quarterly reporting of community feedback and engagement activities.

5. Infant Wellbeing and Substance Exposure Support

• Provide education regarding infant wellbeing and substance exposure.
• Connect families with appropriate healthcare, behavioral health, and substance use disorder resources.
• Support referrals and partnerships with SUD programs.
• Assist with Plans of Safe Care and related family support activities.
• Provide follow-up and resource navigation to promote continuity of services.

6. Program and Administrative Support

• Document client outreach, education, referrals, follow-ups, and community engagement activities.
• Maintain accurate program records and documentation.
• Support tracking of participation, referrals, client outcomes, and program activities.
• Maintain educational materials, supplies, and outreach resources.
• Assist with MCH program communication, reporting, timelines, and deliverables.
• Support coordination of CHW education programs and promote consistency in program curricula.
• Assist with program evaluation and assessment of CHW services and community impact.
• Participate in community health assessments and improvement planning activities as assigned.
• Assist with required local, state, or federal program reports.
• Support communication of program results and findings to appropriate stakeholders.
• Provide basic language interpretation and navigation support using approved VDH language access resources and materials.
• Participate in required training and professional development.

7. General Public Health Responsibilities

• Support disease prevention, health promotion, health equity, and public health initiatives.
• Collaborate with multidisciplinary teams and community partners to identify and address community health needs.
• Maintain confidentiality and follow applicable VDH policies, procedures, and requirements.
• Utilize technology and internet-based tools for documentation, communication, data entry, and research.
• Support outreach and educational supply inventory management.
• Perform other duties as assigned to support public health programs and services.
• During a public health emergency, may be required to adjust work hours, work location, and job duties based on VDH business needs.

Minimum Knowledge, Skills, and Abilities

• Knowledge of social determinants of health and factors affecting access to healthcare and community resources.
• Knowledge of basic mental and behavioral health concepts and their relationship to overall health.
• Knowledge of public health principles, health promotion, disease prevention, and community health practices.
• Understanding of healthcare, social service, and community resource systems.
• Experience working with underserved, priority, or diverse populations.
• Demonstrated cultural competency and ability to work respectfully with individuals from diverse backgrounds.
• Strong verbal and written communication skills.
• Ability to communicate clearly using plain language.
• Strong interpersonal and relationship-building skills.
• Ability to establish trust with clients, families, community members, and partners.
• Ability to work collaboratively as part of a multidisciplinary team.
• Ability to work independently and manage multiple responsibilities.
• Basic computer and technology proficiency.
• Ability to use Microsoft Office Suite and internet-based applications.
• Ability to maintain accurate and timely documentation.
• Ability to travel between assigned work and community locations.
• Valid driver's license and ability to drive as required for the position.
• Bilingual proficiency in Spanish or another language commonly spoken in the community.
• Previous Community Health Worker experience.
• Community Health Worker certification or willingness to obtain certification.
• Experience working with maternal and child health populations.
• Knowledge of maternal, perinatal, postpartum, and infant health.
• Experience working with underserved or priority populations.
• Experience in public health or a community-based agency.
• Knowledge of social determinants of health and community resource navigation.
• Knowledge of mental/behavioral health and substance use disorder services.
• Familiarity with local community organizations and social service systems.
• Experience providing health education, outreach, referral coordination, or client navigation.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.\r\n\r\nHeadquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.\r\n\r\nAs one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.\r\n\r\nWith a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.\r\n\r\nTSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.\r\n\r\nAt TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.\r\n\r\nEqual Opportunity Employer\r\n\r\n22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.