Guest Service Agent

Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.Key Responsibilities:Greet and register guests, assign rooms, and process paymentsHandle reservations, incoming calls, messages, and guest inquiriesProvide local area information and assist with dining, transportation, and tour arrangementsMaintain accurate guest records and perform shift reportsEnsure all guest requests are addressed promptly and courteouslyPromote hotel services using suggestive selling to maximize revenueFollow service standards, dress code, and safety proceduresAssist with front desk operations, including PBX and reservationist duties as neededCreate a welcoming environment through professional communication and attention to detail #J-18808-Ljbffr