Business Account Manager

Job TitleWHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?Competitive SalaryEarned Time Off (ETO) ProgramNine (9) Paid HolidaysMedical, Dental, Vision and Life InsuranceShort and Long-Term Disability Coverage AT NO COST TO EMPLOYEETuition AssistancePet InsuranceFlexible Spending PlansHRA Plans401(k) Retirement Savings with a generous company 30% matchComprehensive Online Learning Center - houses thousands of training resources available to learn at your own paceGET TO KNOW US:FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings. FM Industries promotes an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We have locations in Northern California and Phoenix, Arizona. Since 2002, the business has been part of NGK Insulators, based in Nagoya, Japan. Our partnership with NGK is highly collaborative and complimentary.SUMMARY OF POSITIONResponsible for managing key customer contacts and maintaining a long-term relationship with accounts. Build strong relationships with strategic customers and be able to identify needs and requirements to promote our company’s products and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business by achieving long-term success.ESSENTIAL DUTIESAct as the key interface between the key customers and all internal teams and develop trust relationships with major customers to earn their confidence and have a thorough understanding of key customer needs and requirementsEnsure the correct products are delivered to customers in a timely mannerResolve any issues and problems faced by customers and deal with complaints to maintain trustAs arises, deliver bad news and a recovery planPrepare regular reports of progress and forecasts using key account metricsComply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practicesEDUCATION AND/OR EXPERIENCE REQUIREDBachelor‘s Degree and/or 3+ years of customer support experience in semiconductor or aerospace machining manufacturing environmentExperience in Account and Customer Management and managing major national accountsExcellent organizational, communication and presentation skillsWorking experience with ERP systemsWorking project management experienceStrong relationship building, negotiation, leadership and influencing skills and a positive attitudeHighly self-motivated and autonomous with self-initiative to undertake or continue a task or activity with minimal supervisionStrong skills and abilities in conflict resolution, influencing individuals over which you have no direct authoritySystem proficiency, especially in Excel, and ability to learn in-depth internal software programsCULTUREAt FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.FM Industries Values:CUSTOMER FOCUS - Partnering to deliver excellence and innovationSAFETY - Prioritizing the wellbeing of our peopleINTEGRITY - Achieving our best through mutual respect and teamworkQUALITY - Investing in our People, Processes, and ProductsACCOUNTABILITY - Taking ownership of our words, actions and resultsGive us your best and we'll give you ours!!