Housekeeping Supervisor

Housekeeping Supervisor

Vista Mirage Resort - PALM SPRINGS, CA 92262

Position Purpose

House Keeping Supervisor: Supervise the operation of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Ensure the cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Hotel Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and Quality Assurance Audit - LRA. Thorough daily inspections of the guest rooms to ensure brand standards are met.

Essential Functions

• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
• Issue assignments to staff reviewing special request and areas of concentration to ensure a smooth flow of the housekeeping operation
• Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies and available while controlling expenses
• Ensured VIPS and Marriott Bonvoy members rooms are ready and inspected by 1pm
• Ensure Daily show rooms are ready by noon
• Performed daily audits to ensured Sheraton quality standards are consistently met
• Assist Executive Housekeeper in scheduling and purchasing of guest room and hotel supplies as necessary.
• Supervise houseman to maintain cleanliness of glass doors and windows through the hotel
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
• Maintain cleanliness of Vending /Ice room
• Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
• Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
• Maintain cleanliness of elevators
• Maintain cleanliness of hallway telephone and furnish with supply
• Support Room Attendant by cleaning and stripping guest rooms
• Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.
• Ensure work area is clean when finished
• Responsible for being knowledgeable about hotel groups and events and modifying staffing accordingly.
• Maintain at all times a neat and clean professional appearance
• Enforce hotel safety standards.
• Perform other duties and handle projects as assigned by Manager.
• Administer, Monitor and Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
• Must be able to work flexible schedules including weekends and holidays

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledgeable with carpet care and floor care
• Some experience with carpet and floor care equipment preferred
• Knowledgeable with cleaning chemicals and supply equipment

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• May be required to work any of the positions in the laundry.
• Perform cleaning tasks using standard hotel cleaning products as assigned.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like laundry rooms (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Qualification Standards

Education

High school or equivalent education required.

Experience

• Prior commercial housekeeping experience required.
• Prior hospitality experience preferred.
• Supervisory experience preferred.

Licenses or Certificates

Drivers License desired

Attendance:

• Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.