IT Support Specialist

Job Description

Job Description

POSITION SUMMARY

The IT Support Specialist provides first-level technical support to Steel River Companies' end users, ideally working in-office out of the Dallas Branch in a hybrid arrangement. This role manages user accounts and access, provisions and maintains Windows 11 and macOS devices through Microsoft Intune, supports the Microsoft 365 suite, and resolves day-to-day help desk requests logged through FreshService, while assisting with administration of the Microsoft Entra ID, Intune, and Purview admin centers. Supporting IT across CraneTech, NACB, and Hunter Lift gives this role broader technical exposure than a single-brand IT department. Success in this role looks like dependable, responsive support; accurate documentation and ticket updates; and a genuine interest in learning new tools as Steel River's technology environment evolves.

WHAT STEEL RIVER OFFERS

• Medical coverage through Cigna, with a choice of three plan levels including an HSA-eligible option, plus dental coverage through Guardian (with an option that includes orthodontia) and vision coverage through Guardian VSP.
• Company-paid Basic Life and AD&D insurance, with voluntary options for supplemental life, short- and long-term disability, critical illness, accident, and hospital indemnity coverage.
• A 401(k) plan through Fidelity Investments with a company match — 100% of the first 3% and 50% of the next 2% of what you contribute — and eligibility to enroll on the first of the month after you're hired.
• Free, confidential counseling, legal, financial, and work-life support through the company's Employee Assistance Program, telemedicine covered in full, and a company wellness program.
• Paid time off that grows with your tenure, plus paid company holidays (including Veterans Day for veteran and active-duty employees).

ESSENTIAL DUTIES & RESPONSIBILITIES

The functions below are essential to this position. This list is representative, not exhaustive; the employee may perform other related duties as assigned.

• Provide first-level technical support to end users by phone, email, and ticketing system, troubleshooting hardware, software, and connectivity issues.
• Manage user accounts and access, including provisioning, deprovisioning, and permission changes across company systems.
• Deploy, configure, and manage Windows 11 and macOS devices using Microsoft Intune, ensuring devices remain compliant and properly configured.
• Support Microsoft 365 Core and Collaboration applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive for Business.
• Assist with day-to-day administration tasks within the Microsoft Entra ID (Azure AD), Intune, and Purview admin centers.
• Provide printer setup, configuration, and troubleshooting support.
• Manage mobile devices through MaaS360 MDM and Apple Business Manager.
• Log, track, and update support tickets in FreshService, ensuring timely resolution and accurate documentation.
• Install and configure business applications, and maintain accurate device inventory and asset management records.
• Perform basic network troubleshooting, escalating complex issues to the appropriate resource.
• Create and maintain technical documentation for common issues, processes, and procedures.

QUALIFICATIONS

Education & Experience

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered in lieu of a degree.
• Foundational understanding of computer hardware, operating systems, and software troubleshooting.
• Familiarity with Windows 11 and macOS environments.

Certifications & Licenses

• CompTIA A+ certification, or Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals, MD-102), preferred but not required.

Knowledge, Skills & Abilities

• Strong customer service and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Solid problem-solving skills, with a methodical approach to diagnosing and resolving technical issues.
• Strong organizational skills, with the ability to manage multiple priorities and support requests at once.
• Ability to work independently as well as collaboratively as part of a team.
• Familiarity with the Microsoft 365 ecosystem (Entra ID, Intune, Purview), mobile device management (MaaS360, Apple Business Manager), and ticketing systems (FreshService) is a plus.
• Eager to learn new tools and technologies as Steel River's IT environment evolves.

WORK ENVIRONMENT

Adapted from Profile D — Hybrid Administrative / IT Support Role

This position is based out of CraneTech's Dallas Branch, working in a hybrid arrangement with an in-office presence preferred. Work is primarily desk- and computer-based, supporting end users by phone, email, and ticketing system, with periodic in-person support for device setup, printer issues, and other hands-on IT needs. A reliable internet connection and a dedicated workspace are required on remote work days, and this role requires availability during standard business hours to support employees across Steel River's brands.

TRAVEL REQUIREMENTS

Travel is minimal — typically less than 10% of the time — for occasional visits between office locations to provide in-person IT support.

REASONABLE ACCOMMODATION

Steel River Companies is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their role, consistent with the Americans with Disabilities Act (ADA) and applicable state and local law. Employees or candidates who require an accommodation should contact Human Resources.

EQUAL EMPLOYMENT OPPORTUNITY

Steel River Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

ACKNOWLEDGMENT

This job description is not intended to be an exhaustive list of all duties, responsibilities, and requirements associated with the role. Duties may change at any time with or without notice. I acknowledge that I have received, read, and understand this job description.

Our goal is to dive into businesses that protect America’s infrastructure and inject them with fresh energy and ideas while honoring the legacy of the amazing people that built them. We are committed to the long game and building a business that will stand the test of time.

While we are relentless in our pursuit for improvement, we never lose touch with our roots. We measure results and use data as a tool but we continue to focus on the human elements of business.

We will never compromise on our values, and are committed to creating win-win deals with all our partners.

Company Description

Our goal is to dive into businesses that protect America’s infrastructure and inject them with fresh energy and ideas while honoring the legacy of the amazing people that built them. We are committed to the long game and building a business that will stand the test of time.\r\rWhile we are relentless in our pursuit for improvement, we never lose touch with our roots. We measure results and use data as a tool but we continue to focus on the human elements of business.\r\rWe will never compromise on our values, and are committed to creating win-win deals with all our partners.