Service Technician II

Service Technician II

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you. Apply below if you're ready to contribute to a cleaner, healthier, and safer world! With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers' facilities, our service technicians maintain, troubleshoot, and repair battery and robotic Tennant products. As a Commercial Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

A Day in the Life

Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models. Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Owning your territory also includes creating and maintaining records of all service activities and business reporting documentation. Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment. Follow all safety protocols and utilize proper PPE. Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Required Experience and Education

High school diploma or equivalent

Valid driver's license plus meet Tennant Company driving policy requirements.

2-5 years of experience: Troubleshooting and repairing mechanical and electrical systems

Reading and interpreting electrical schematics

Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)

Using a personal computer, MS Office Suite, and email.

Preferred Experience

Vocational schooling in automotive/diesel/electrical

Previous experience and knowledge: Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)

Working in a field service position

Working directly with customers

Physical Requirements

Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds. Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily. Position requires driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.

Tennant Company Offers

Competitive salary performance-based incentives structure

Excellent benefits package (eligible on 1st day of employment)

Company service vehicle

Cell phone and tablet

Uniforms

Specialty tools

Comprehensive training program including ride-along, virtual, and factory-based training

Monday-Friday schedule; work-life balance

Begin your journey with us. Let's reinvent how the world cleans. Competitive base salary commensurate with experience: $51,200 - $76,800 Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total compensation = base salary + benefits. Benefits = a comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits!

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.