Licensed Program Supervisor - Crisis

Job Description

Job Description

Full-Time | Exempt | Helena

Position Overview:  The Licensed Program Supervisor (LPS) oversees daily operations within the crisis receiving facility, ensuring 24/7 access, safety, trauma-informed care, and compliance with CCBHC and MRWH crisis standards. The supervisor supports a multidisciplinary team, provides clinical oversight, and guides decision-making during high-acuity situations. The LPS is responsible for clinical supervision of employees serving in the crisis facility, conduct and supervise all clinical processes to include but not limited to assessment, care coordination, short term stabilization planning, discharge and provide clinical treatment to the clients as medically necessary. The LPS promote a low-barrier, no-wrong-door, recovery-focused environment. The LPS have advanced de-escalation and safety oversight, knowledge of involuntary detention laws and client rights and the ability to manage multidisciplinary decision-making under pressure.

Job Duties:

• Assesses and understands the complexities of incoming referrals for admissions to the Crisis Facility.
• Conducts and supervises assessments, care coordination, and the stabilization plan providing clinical treatment to the client as medically necessary. Follows each client’s progress from admission to discharge. 
• Provides direct coordination with emergency responders, hospitals, crisis lines, PACT, mobile crisis, and justice partners. 
• Knowledge of each client in the facility and will have direct contact with each client at least once per admission, if on shift.
• Must complete and pass medication training test within initial probation period and provide medication transport.
• Thorough knowledge and compliance with the Administrative Rules, CCBHC Guidelines and evidence-based practices.
• Thorough knowledge of reimbursement of services associated with crisis services; assuring that documentation is completed no later than 2 hours following discharge to allow for proper billing. 
• Knowledge of electronic health records for both clinical documentation and proper billing protocols. 
• Works with Operations Manager to assess incoming and outgoing referrals for clients to all levels of follow-up care.
• Consistently demonstrates the ability to establish and maintain good public relations with clients, families, referral agencies and other community resources through appropriate organizational, written, and verbal skills.
• Implements program needs and development in alignment with the Administrative Rules of Montana (ARMs) and Behavioral Health Disorders Division (BHDD) of the Montana Department of Public Health and Human Services (DPHHS) and CCBHC.
• Clinical supervision and clinical oversight of all employees and programming associated with the Crisis Facility.
• Respond to escalated clinical or safety situations with real-time coaching to employees.
• May perform operation or facility tasks as needed (i.e. – laundry, dishes, vacuuming) for upkeep of facility. 
• Works with Operations Manager to conduct employee scheduling, evaluations, interviewing, hiring, termination, and administer performance improvement plans as needed.
• Oversee and ensure the quality of the services to include participation in all audits by the State or other auditors. 
• Develop training opportunities for crisis employee development, monitors compliance with training completion and skill proficiency.
• May provide consultation and education services to other MRWH programs, outside agencies and the public as assigned.
• Must perform emergency services for clients in crisis both during and after normal work shift

Minimum Qualifications: 

• Graduation from a college or university with a master’s degree in social work or counseling and Montana licensure as a LCSW or LCPC is required.
• Two years’ experience post licensure in Counseling, Social Work, or related field preferred.