Front of House Manager

Front of House Manager

Greek Peak Mountain Resort Mission Statement "To Create Unforgettable Memories" Lead the Front of House Operations! Are you a hospitality leader with a passion for exceptional guest service and team development? Greek Peak Mountain Resort is looking for a dynamic Front of House Manager to oversee the daily restaurant and bar operation. If you thrive in a fast-paced environment, enjoy leading a team, and are committed to creating unforgettable dining experiences, we want you on our team!

What You'll Do:

Guest Service & Team Leadership

• Hire, train, and mentor new and existing restaurant and bar staff in customer service, POS systems, and operational procedures.
• Conduct pre-shift meetings to set expectations, discuss special instructions, and ensure smooth service.
• Lead by example, coach staff on best practices, and provide immediate feedback to maintain high service standards.

Operational Excellence

• Schedule and adjust staffing levels based on business forecasts to optimize efficiency and guest satisfaction.
• Ensure cleanliness and organization in all front-of-house areas, including dining spaces and service stations.
• Maintain dress code and health department compliance for all food & beverage staff.

Communication & Reporting

• Handle guest requests and complaints promptly, ensuring satisfaction through follow-up and resolution.
• Maintain accurate records through logbooks and internal communication systems for accountability and consistency.
• Provide daily reports on critical operational issues to food & beverage management.
• Inventory & Financial Oversight:
• Assist with supply ordering, inventory management, and accurate inventory counts.
• Monitor sales trends and suggest improvements to enhance profitability.
• Cross-Department Support:
• Collaborate with other resort departments to ensure seamless guest experiences across all areas.
• Uphold resort policies, safety procedures, and service standards to create a welcoming environment.

Who We're Looking For:

• Experience: Minimum of 2 years in a restaurant supervisory role, with serving/bartending experience required.
• Leadership Skills: Ability to inspire, train, and manage a team in a high-energy environment.
• Guest-Focused: Passionate about hospitality and delivering exceptional customer service.
• Problem-Solver: Strong decision-making skills with the ability to adapt to changing priorities.
• Tech-Savvy: Experience with POS systems and Microsoft Windows.
• Physical Stamina: Ability to stand for extended periods, lift up to 30 lbs, and work in a busy restaurant setting.

Why You'll Love This Role:

• Fast-Paced & Rewarding: Lead a dynamic team in a high-energy dining environment.
• Opportunities for Growth: Advance your career in food & beverage management at a premier resort.
• Work in a Fun, Team-Oriented Atmosphere: Be part of a hospitality-driven team dedicated to excellence.

Why Join Greek Peak?

• Work in a Stunning Resort Setting: Oversee dining operations in a breathtaking mountain atmosphere.
• Exciting Leadership Role: Train and develop a talented front-of-house team to deliver top-tier service.
• Career Growth Opportunities: Gain experience in food & beverage management within a growing resort.
• Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.