Technical Program Manager, Engagement Platform(s)

Technical Program Manager, Engagement Platform(s) Full‑time, hybrid role located at the ACLU National office in New York, NY. Requires 2 days per week or 8 days per month in‑office. What You’ll Do Supervise the platform that supports hundreds of donation, advocacy and other forms administered by staff across 54 affiliates and the national office. Assess existing protocols and develop new ones to improve the user experience for staff administrators and ensure consistency with functional, visual, and privacy standards. Collaborate with colleagues in the Technology Department and stakeholders across the organization. Oversee service delivery and custom development by a software vendor. Assist with data mapping and other aspects of the CRM migration. Engage in related projects and duties. Act as a highly skilled software administrator for enterprise nonprofit engagement platforms such as Springboard. Day‑to‑Day Responsibilities Oversee a queue of projects and tasks undertaken by our vendor’s staff. Partner with the Technical Support Administrator to provide platform support and troubleshooting; serve as backup for teammates and coordinate with other teams on advanced support such as new product features. Carry out quality assurance testing of system‑wide software releases, custom features, and bug fixes. Report on system upgrades by reviewing vendor’s release notes, editing and rewriting them for clarity, and disseminating highlights to platform users. Assess existing tools for monitoring system performance and data integrity; collaborate with vendor and colleagues to implement improvements. Own and manage engagement platform trainings and onboarding programs for organization‑wide users. Create and update form templates following design and technical guidelines; customize forms for special uses while maintaining data privacy and hygiene protocols. Conduct periodic form reviews and create reports on usage and trends for Tech Department leadership, product development colleagues, and key stakeholders. Gather requirements and work with product, engineering and design colleagues to create specifications for new features and reports when needed. Maintain expertise in the engagement platform’s functions, configuration, data model and integration mechanisms. Future ACLU’ERS Will Be committed to advancing the mission of the ACLU. Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives. Work collaboratively and respectfully toward resolving obstacles and conflicts. What You’ll Bring Experience administering an enterprise engagement platform such as Springboard, EveryAction, Blackbaud digital engagement tools, and others; experience with Springboard is a plus. Capacity to function in a data‑ and engineering‑oriented environment; communicate effectively with CRM administrators and product teams. Experience with data integration between an engagement platform and a CRM or other large‑scale institutional database; experience with Blackbaud CRM is a plus. Ability to write clear, concise materials including incident reports, release notes, training guides, feature requirements, and work requests. Strong communication skills overall including presenting, meeting leading, and video training. Track record of success managing projects and task backlogs. Proficiency in collaboration and tracking tools such as Slack, Teams, Asana, Zendesk, Monday.com. Knowledge of best practices in quality assurance testing. Experience and skill responding to user support issues. Flexibility in making decisions collaboratively while retaining independent judgment when appropriate. Knowledge of basic web skills such as HTML and CSS. Some familiarity with web accessibility standards. Compensation The ACLU’s annual salary for this position is $142,694.00 (Level F), reflecting a New York, NY based role. Salaries are subject to a regional pay adjustment if authorized to work outside this location. For details on our pay structure, please visit: Benefits Generous paid time‑off policy. Comprehensive healthcare benefits, including medical, dental, vision, parental leave, gender‑affirming care and fertility treatment. 401(k) plan with employer match. Annual professional development funds and internal workshops. We strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or record of arrest or conviction, or any other characteristic protected by applicable law. The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program. The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email View email address on click.appcast.io. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process. #J-18808-Ljbffr ACLU